This is a Team Coordinator, Settlements role with SG Fleet AU based in Sydney, NSW, AU SG Fleet AU Role Seniority - senior More about the Team Coordinator, Settlements role at SG Fleet AU About The Role The Team Coordinator, Settlements oversees the daily activities of the Settlements team and is responsible for the settlement and lease activation of new deliveries requested by SG Fleet’s clients and the management of part and progress payments where required. This role is responsible for delivering 100% compliance against SG Fleet settlement and lease activation KPI and SLA targets. It is also responsible for the efficient and professional management of all Funders, team members and general SG Fleet requirements. Tasks And Responsibilities Manage key events/tasks of the settlement process life cycle - with all stakeholders, in accordance with SG Fleet policy and procedures. Monitor KPI and SLA performance and manage change to ensure the companies commitments and goals are met. Coach and develop team members in settling deals with the Financier and providing optimal customer service to SG Fleet portfolio. Demonstrate leadership behaviour to develop staff, build a positive work culture where people aspire to excel, while maintaining high productivity levels. Ensure team’s workload is managed effectively and identify any potential issues that may impact the business. Develop maintain and foster relationships with all internal staff and departments to enhance the understanding of lease activations, to help sales achieve the results they require to build SG Fleet’s leasing portfolio. Develop, maintain and manage relationships with the key Financiers to ensure that the team efficiently deliver on our commitments. Respond to any complaints and queries from both employees and employers, internal and external, and resolve the cause of any problems identified quickly, efficiently and in a view to promote best customer service practices. Manage the Settlements Pipeline via reports on all deliveries. Ensure that the data entered by and or managed by the Settlements team is accurate and up to date at all times. Identify strengths, weaknesses and opportunities for improvement with an aim to maximize efficiencies and reduce financial risk. SKILLS AND EXPERIENCE Tertiary qualification in Finance, Commerce or any Business-related degree is desirable. Effective negotiation, influencing, and presentation skills. Ability to develop and implement change management strategies. Experience in leading, motivating and developing team members to their full potential. Track record of solving problems by working consultatively with others and demonstrated capability to take the lead and make decisions. Excellent communication and interpersonal skills. Ability to develop people and build positive work culture. Sound knowledge of the documentation required to settle a vehicle finance agreement is ideal. Prior experience in a role where you dealt directly with financiers, customers and suppliers. Previous experience in Leasing is desirable. ABOUT YOU High integrity and strong understanding of professional ethics. Actively creates useful internal, external and cross-functional relationships. Critically analyses information and solves problems, demonstrating resourcefulness, perseverance and accountability. A collaborative and engaging working and leadership style. Strong organisational and prioritisation skills – meets specified deadlines and reports regularly on progress. Encourages learning and development in others. Genuine interest in developing and mentoring people. Self-motivated and driven to take responsibility for results and standards. Willing and eagerness to learn and grow. Honest, reliable, and dedicated. Who we are We are a financial services company that specializes in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees. https://www.sgfleet.com/au/about-us/careers Some of our perks include Recharge and relax with up to 4 days of wellness days every year. We offer industry leading 20 weeks paid parental leave. Monetary service milestone awards. Career progression opportunities. Education support towards learning and development, includes a learning budget per year, free access to LinkedIn Learning and more. Two paid volunteer days each year. Health and wellbeing support including a subsidy and an Employee assistance Program. What's next We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work-life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening. Aboriginal and Torres Strait Islander candidates are encouraged to apply. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the SG Fleet AU team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Key Strengths A Final Note: This is a role with SG Fleet AU not with Hatch.
