Description About us: Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support. At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia. About the team: The Cancer Information and Support Services Division (CISS) aims to empower and support people affected by cancer, so that no-one faces cancer alone. This Division assists people as they navigate the cancer journey, easing their emotional and practical burdens and helping them make informed decisions. The Practical Support Services team provides support to people affected by cancer, ensuring practical needs are met throughout their cancer trajectory. The services offered include transport and accommodation to treatment, pro bono legal, financial and workplace advice, and financial support provided by financial counsellors and financial capability workers and the provision of temporary financial relief. This role is responsible for carrying out administrative tasks that support the delivery of information and support services to people affected by cancer, with a primary focus on supporting the delivery of Practical Support Services to clients. Please note this is a 12-month contract with full time hours. About the benefits: •Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. •Recognised for Voice Project’s 2021 and 2023 “Best Workplace” Award as well as Xref “Best Workplace” in 2025. •A balanced organisational approach to WFH and office. •Additional performance-based leave available. •Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation. •Discounts available for everyday expenses such as private health, retail and fitness. Key responsibilities of the role: •Provide administrative support to ensure the efficient and effective provision of Cancer Council’s Practical Support Services to people affected by cancer, including but not limited to: -Process financial transactions, complete financial reconciliations and process temporary financial hardship vouchers, including monitoring usage and ordering voucher stock. -Enter and maintain accurate client data in a CRM, including monitoring and supporting external healthcare professionals to submit requests for clients. -Liaise with stakeholders including healthcare professionals, service providers and suppliers regarding the delivery of support services via phone and email. -Communicate with patients and carers seeking practical and other support including intake and assessment and service coordination and delivery. •Provide high quality administrative and office support to the Divisional leadership team (including Director) to ensure effective and efficient operations within the CISS Division. •Demonstrate a client centric culture by actively working to enhance the client experience across our staff and services. About you: Essential: •Demonstrated experience of providing accurate administrational support in an office environment. •High attention to detail and experience recording and processing high-volume data entry. •Experience in managing accounts and accounts payable tasks. •Sound computer skills in CRM or database management, Excel, MS Office suite. •Excellence in customer service including verbal & written communication. •Proven relationship management and organisational skills. Desirable: •Basic knowledge of or interest in oncology, cancer services and the needs of people affected by cancer. •Experience communicating with vulnerable clients. CCNSW is an inclusive place to volunteer and work. We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work. As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. If you require any adjustments to submit your application, please get in touch with Blayze Thomas at careers@nswcc.org.au Apply online by visiting our website directly, copying the following link www.cancercouncil.com.au/jobs then click on the role title and submit your cover letter and resume. Applications will be reviewed on a rolling basis and interviews may be scheduled before the closing date. Applications close: 13th February 2026 Role Type Contract • Full-time • Associate Company Overview Join our team of inspirational and passionate people as we work together towards a cancer free future.
