The Role As a Technical Motor Underwriter you will be reporting to the Technical Underwriting Manager, Motor and will be responsible for: The identification, design, development and implementation of new and innovative Domestic Motor Underwriting Guidelines, both Core and Discretionary; Ongoing review and enhancement of existing Domestic Motor Underwriting Guidelines which optimise business outcomes and customer experience; Design and implementation of continuous improvement initiatives within the Motor Underwriting system and processes to ensure they remain fit for purpose at scale; Providing subject matter expertise to support Production Underwriters and other stakeholders in complex decision making; User Acceptance testing of Underwriting related system changes; Contributing to routine market and competitor analysis. Position Accountabilities Recommending improvements to existing Underwriting Guidelines and development of new Guidelines. Establishing new processes to increase efficiency and effectiveness of Motor Underwriting, and supporting the documentation of new and existing processes and procedures. Respond to and evaluate the impact that changes across the business might have on risk acceptability and the Underwriting framework at large. Ongoing identification and implementation of improvement opportunities / enhancements and automation of Underwriting Guidelines and systems. Provide input into the design and development of approved new Underwriting Guidelines as well as enhancements to the existing Guidelines. Resolve compliance issues of an Underwriting nature including investigation of the issue, working with key stakeholders to identify root cause and undertaking corrective actions. Lead, monitor and report on the progress of Underwriting related projects and the performance of new Guidelines, including taking corrective actions where necessary and completing post-implementation reviews. Perform regular reviews of Underwriting decisions to ensure compliance with Underwriting Authorities, Core Underwriting Guidelines, Discretionary Guidelines and agreed processes. Reporting of Underwriting decision and outcome of reviews to management, including trend analysis and proposed improvement opportunities. Complete monthly reporting to management on performance of Motor portfolio specific to Underwriting referral volumes, inspections, etc. Perform user acceptance testing. Provide advice and support to other business units including but not limited to Contact Centre, Claims and Internal Dispute Resolution. Represent the Underwriting function as a Subject Matter Expert in cross-divisional projects and initiatives. What experience you’ll bring Essential At least 4 years’ General Insurance (preferably Domestic/ Retail lines) experience in Underwriting, Product Development, Portfolio Management, Claims and/or IDR/ Quality Assurance. Sound judgment skills with the ability to interpret evaluate and disseminate information. Excellent problem solving ability combined with attention to detail and accuracy. Excellent written and verbal communication skills. Sound knowledge/ understanding of short-tail insurance product(s), underwriting and rating methods, systems and procedures – including drivers and levers of profitable growth. In-depth knowledge of relevant regulatory regimes, compliance and insurance legislation. Sound numerical and analytical skills. Ability to work autonomously while maintaining focus. Experience in managing and completing user acceptance testing. IT literacy and the ability to learn new systems. Working knowledge of common application software, e.g. MS Office suite. Ability to respond rapidly and positively to change and to work under pressure to deliver outcomes with competing priorities. Desirable Tertiary qualification preferred. Experience with SQL/ SAS would be a bonus. Our Perks Location: Toowong Close to a variety of public transport and easy parking options, the Toowong office has excellent end-of-trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities. The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including: Personalised rewards and peer-to-peer recognition Exclusive discounts and savings across more than 600 top retailers A comprehensive recognition program that celebrates milestones and achievements—helping you feel valued every step of the way Work flexibility - with options to work from home up to two days per week Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.
