Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the role We’re seeking a Senior Application Support Specialist (Collections & Enforcement) with deep, hands‑on experience across Oracle CC&B , enterprise integrations, and complex batch‑processing environments. In this role, you’ll support and optimise the mission‑critical platforms that power Transurban’s billing, collections, and enforcement ecosystem — including CC&B, PLATO, secure file transfers, and high‑volume batch schedules. This is a role for someone who loves diving into logs, scripts, integrations, and upstream/downstream data flows — someone who doesn’t just investigate issues, but solves them end‑to‑end. If you’re driven by complex system behaviour, critical operations, and high‑impact problem‑solving, this is the perfect environment to deepen your technical capability and build SME status across a unique, enterprise‑scale tech stack. Day-to-day, you will: In this role, you’ll take technical ownership of our core Collections & Enforcement platforms, with a strong emphasis on CC&B and its downstream integrations: Maintain the stability, performance, and availability of core Enforcement & Collections systems — including Oracle CC&B (WebLogic, ODP/overdue processes, and core billing workflows), SOA Suite, batch workload automation, and secure file‑transfer integrations. Troubleshoot issues across CC&B integrations , batch jobs, APIs, secure file transfers, and event‑driven decisioning flows. Manage and support the Plato service (Equifax) used for enforcement and collections decisioning, ensuring accurate and timely inbound and outbound data exchanges Monitor and reconcile Plato / Equifax file transfers, handling retries, partial loads, failures, and downstream mismatches impacting Collections workflows Troubleshoot and resolve complex issues across integrations, batch jobs, secure file transfers, APIs, CC&B processes, and decisioning workflows—ensuring NAT, Enforcement, and billing processes run within SLAs Manage and optimise daily and overnight CAWA batch schedules, ensuring all Enforcement, NAT, and billing workflows execute reliably, on time, and with full job‑stream visibility Participate in a 24/7 on‑call roster, providing after‑hours incident response, coordinating escalations, and contributing to root cause analysis and recovery Drive continuous improvement by enhancing monitoring, automation, scripting, documentation, and operational processes within a collaborative and knowledge‑sharing team This role will suit someone with a curious mind and transferrable skills and experiences, including: Extensive experience supporting Oracle CC&B (or similar enterprise billing platforms). Strong understanding of CC&B integrations, WebLogic, overdue processes (ODP), batch failures, and performance diagnostics. Solid background in Linux/Red Hat or AIX — log analysis, service management, filesystem monitoring. Strong technical troubleshooting capability across logs, SQL analysis, batch processing, APIs, and end‑to‑end system behaviour Proficiency in scripting or programming (Python, Java, Bash, or similar) to support automation, diagnostics, and performance improvements. Proven hands‑on experience in mission‑critical 24/7 environments, leading incident response and ensuring SLA compliance. Excellent communication and stakeholder engagement skills, with the ability to work collaboratively across delivery teams, vendors, business units, and technical domains A growth‑minded, curious individual who values a supportive, collaborative environment with opportunities to deepen technical capability and advance their career If you meet some of these requirements, but not all, we encourage you to submit your application. With a career at Transurban, you’ll enjoy a range of benefits, including: A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well Learning and development opportunities to support your career interests Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more Share offers and insurance benefits Social activities, community give-back programs and paid volunteer days We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you. We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. Ready to help us keep cities moving? Apply today. Job Type: Permanent Closing Date: 13-Apr-2026 0:00 Please note : The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC
