Act as the Portfolio Manager’s trusted representative across Victoria, shaping operational and commercial outcomes across multiple retail centres. Lead, mentor and support Retail Managers and centre teams, driving performance, culture and on the ground execution. Thrive in a fast paced, varied environment with high visibility, autonomy and the opportunity to make an immediate impact. Who we’re looking for? An experienced property professional with strong commercial or retail asset management experience. Exceptional people skills with the ability to build trust quickly and work confidently with retailers, clients, onsite teams and internal stakeholders. Highly resilient and organised, able to manage high volume workflows, triage priorities and maintain accuracy under pressure. Strong analytical capability with the ability to interpret reports, resolve complex issues and provide clear recommendations. A proactive, solutions focused operator who anticipates risks early and communicates emerging issues promptly. Knowledgeable across compliance, WHS, building services and general property operations. A supportive leader who adapts communication style, fosters accountability and contributes to a positive team culture. A hands-on team member who’s willing to step into any operational need and see tasks through to completion. The role As the Assistant Portfolio Manager, you’ll support the Portfolio Manager in the end-to-end oversight of a multi-site retail portfolio. You’ll work closely with Centre Management, Retail Managers and key stakeholders to ensure assets are safe, compliant and commercially optimised. This role is hands on and people focused, requiring strong leadership, operational oversight and the ability to provide timely, accurate advice and reporting to clients. Key Responsibilities Support the day-to-day management of portfolio assets, maintaining strong site visibility through regular onsite visits and engagement with centre teams. Build and strengthen relationships with clients, retailers, councils and internal stakeholders, delivering clear and professional communication. Manage escalated tenant issues, oversee communication standards and ensure timely, effective resolution. Lead key portfolio processes including sales reporting oversight, insurance audits, rent up, bank guarantee compliance and risk/safety reviews. Review lease assignments, abatement requests and key documentation, preparing accurate and considered recommendations for the Portfolio Manager. Proactively communicate priorities, emerging issues and critical updates to ensure the Portfolio Manager is informed across all sites. Provide leadership support across sites during Retail Manager leave or peak workload periods, ensuring continuity, stability and consistent service levels. Act as a hands-on problem solver, stepping into operational tasks as needed and driving solutions that prevent issues from escalating. Support and mentor team members, contributing to performance development, KPI management and a positive team culture. About Knight Frank Knight Frank Australia is part of the world’s largest privately owned property consultancy. We specialise in transactional and advisory services, covering the acquisition, sale, leasing, and management of commercial properties from office buildings and retail spaces to industrial assets. What’s in it for you? Flexible leave options – Enjoy two additional weeks of leave, two wellness days each year and the day off on your birthday! Career growth & recognition – Access to mentorship, leadership programs, and ongoing development & recognition Lifestyle perks – Enjoy discounts and rewards through our employee reward platform, The Vault. Inclusive & community-focused culture – Proud winners of Property Council of Australia Award for Innovation & Excellence Award for Diversity, Equity & Inclusion! Innovative technology & tools – Work with cutting-edge property platforms and tools. We value diversity Different perspectives make us stronger. We welcome people of all genders, cultures, abilities, and experiences. Important to know You must have valid Australian working rights to be considered. A police check is required for successful candidates. We use AI tools to assist with hiring, but people make the final decisions. We are currently NOT accepting candidates via an agency, we have PSA’s in place.
