At William Adams, our customers depend on clear, timely repair options to keep their equipment productive. Delivering that confidence takes strong systems, consistent processes, and people who understand how the details affect the bigger picture. ABOUT THE ROLE As a Repair Options & Quoting Coordinator within the Service Support Team you’ll play a key role in improving both the customer experience and internal efficiency. You’ll ensure service and repair options are quoted accurately, consistently, and within agreed timeframes, utilising approved Standard Jobs, allowing for better decision making for customers and smoother execution for our service teams. In this role, you could be based in Clayton, Laverton or Burnie. Your key responsibilities and duties will include: Coordinate the preparation and delivery of service and repair quotes across the business Support timely, accurate quoting that enables customers to make informed repair decisions Drive increased use of Standard Jobs and approved quoting tools to improve consistency and efficiency Assist with complex and high value repair quoting, including Certified Rebuilds and major repair programs Identify Standard Job needs for Service Departments and assist Repair Options Coordinator to build required Standard Jobs Provide guidance, training and support on the use of Standard Jobs Monitor quoting performance and usage, producing insights and reports that support continuous improvement ABOUT YOU You are an excellent communicator with experience in service operations, warranty, repair coordination or technical quoting environments. To be considered for this role you will have the following skills, experience and attributes: A mechanical trade qualification or background is highly regarded. Strong attention to detail with a practical, solutions focused approach A customer first mindset, balanced with an understanding of operational and system requirements Confidence working with systems, data and reporting to improve outcomes The ability to collaborate across teams and influence consistent ways of working WHY JOIN US?Working alongside an iconic brand is just one part of what makes a career with us rewarding. At William Adams our people, and their safety, genuinely matter. We foster a supportive and inclusive culture where people feel valued and take pride in the work they do. We can offer you… A competitive salary package with annual salary and performance reviews Ongoing career and development opportunities Recognition and genuine appreciation through a variety of formal and informal programs Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness Want to know more? Call our Talent Acquisition Team on 03 9566 0700 with any questions.
