Customer Service Representative Strathfield, Castle Hill, Parramatta Part-Time | 3 – 4 days per week Matrix Education is hiring part time Customer Service Representatives to join the team at our Strathfield, Parramatta or Castle Hill locations. Working hours are 3 to 4 days per week, including at least one weekend shift. As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided. The position is ideal for a customer service professional who is looking to take the next step in their career and grow within an organisation. What you’ll do… Day to day operational management of the Matrix campus. Responding to inbound telephone, email and face to face enquiries. Making outbound sales and engagement calls. Ownership of end to end enrolment management, from trial lessons, enrolment to retention. Management of customer profiles and enrolments on the CRM. Delivery of internal communications at the campus level. Providing support to staff and students on site. Ad hoc administrative duties. What you’ll need… Minimum two years’ experience in customer service, administration or call centre. Outstanding verbal and written communication skills, with a confident, polite and professional approach. Keen attention to detail when documenting and entering information. Ability to remain calm and focused during busy periods. Flexible attitude, hard-working and results driven. Friendly and approachable nature – you genuinely enjoy helping others. Strong problem-solving skills – you think on your feet and stay composed under pressure. Great multitasking abilities – handling calls while updating systems and notes. Experience using CRM systems (Salesforce CRM experience is a big plus). A few of our perks… Convenient campus locations across Sydney, Modern, open-office environment, Competitive remuneration rates, Open and collaborative management team, Amazing facilities. Apply below, or email your cover letter and resume to hr@matrix.edu.au.
