Description The Company MDA National is a not-for-profit doctor’s mutual, also known as an MDO (Medical Defense Organisation). We exist solely to protect our members at every stage of their career and promote good medical practice throughout Australia. We have been supporting medical practitioners to keep on practicing with confidence since 1925. Remaining true to our ‘doctors for doctors’ ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors. We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself. The Role – Please read formal qualifications section before applying. This role is being advertised in both Melbourne & Sydney. This is for Melbourne Applicants. This Senior Manager – ICT is responsible for maintaining and improving MDA National’s ICT environment to ensure effective and stable enablement of services for business activities. They work closely with the ICT team and broader Technology & Security team to manage and resolve issues, understand the implementation of new systems, maintain data quality and security, meet compliance obligations and provide support to the organisation. Reviews the work of others and manages key ICT resources and third party managed services, Understands user issues, user acceptance/ problem rectification and to ensure ongoing systems delivery capability. Key Deliverables and Responsibilities Maintain an efficient organisation-wide Information, Communications and Technology (ICT) network, both systems and infrastructure (including the supporting architecture, protocols & procedural documentation) including physical, virtualised, on-premises and cloud. Manage the design, development, implementation, administration, security, and support of the systems, applications, networking & data assets considering priorities to meet the Organisation’s need. Manage the Support and Helpdesk functions offered to end users in the Group. Escalation points for high severity incidents and second-level technical support function. Manage the change and release of operational changes to fix application defects and improve internal processes and service delivery to members. This includes Change Advisory Board (CAB) planning & prioritisation, progress tracking, blocker management and change communication; and SOE maintenance, troubleshooting and support. Plan for future operational requirements, in terms of technical developments and business continuity, disaster recovery and related planning and implementation. Infrastructure and asset lifecycle management, capacity management, troubleshooting and roadmap. Implement, maintain and improve relevant policies and procedures. Technology governance: standards, architecture review, tech roadmap, CAB/Prioritisation forums. Evidence collection, control operation, remediation tracking. Preparing and managing the operational and capital IT budgets. Participate in the ongoing financial forecasting activities. Provide effective performance management of personnel within the ICT Department including their day-to-day supervision and workload management, periodic performance appraisal and development planning, skills matrix, training/cert pathways, succession planning. Participate in assessment, business (case) justification, selection, development and implementation of new/replacement ICT systems and applications. Partnering with Security, Risk, Legal, Finance, Operations, Procurement teams. The delivery of many of the role’s technical functions will be via a network of external ICT suppliers and service providers, and the incumbent will be charged with maintaining the necessary contractual and service level agreements as well as personal relationships in order to ensure the functionality is delivered as specified and needed. Skills, Experience and Qualifications Demonstrated technology leadership, including owning an ICT operating model; setting standards; building roadmaps; and managing technical debt. Demonstrated service management maturity, including incident/problem/change management leadership; ITIL-aligned process ownership; and metrics/KPIs reporting. Demonstrated risk & compliance experience, including operating controls, audit evidence collection, and remediation tracking; and technology risk management. Proven stakeholder management skills, including influencing executives, handling competing priorities, and translating technical issues into business impact. Strong relational intelligence and proven ability to build productive, durable, and trustworthy relationships with internal and external stakeholders. Strong written and verbal communication skills. Strong knowledge of Microsoft Azure infrastructure and architecture (e.g. WAFs, VNets, Resource Groups, Entra ID, B2C, Key Vault, App Services, Managed Identity, Enterprise Apps, Storage Accounts etc) Extensive knowledge and experience with the Microsoft stack including m365, PowerBI, SharePoint and Teams, Exchange Online, Windows Server, Active Directory, Group Policy, DHCP, DNS, SQL, IIS, Powershell, Intune. Demonstrated identity & access governance experience (e.g. privileged access concepts, Conditional Access/MFA policy design, commencement/departure controls) Demonstrated vulnerability & patch management experience, including vulnerability remediation coordination and patch compliance reporting. Strong experience with VMware, Citrix (XenApp & Netscaler) and Veeam Backup & Replication. Experience with firewall management, SD-WAN & VPN. Demonstrated BCP/DR planning experience, including DR testing and RTO/RPO understanding. Commercial/business acumen relating to sourcing and procurement of ICT systems and services. Negotiation skills Demonstrated experience establishing and managing contracts, including development and maintenance of SLAs and related contractual instruments. Strong understanding of vendor licensing arrangements. Demonstrated managed services governance experience (e.g. service reviews, SLA/KPI design, escalation and performance management). Demonstrated ability to lead and assure high-quality technical support for users at all levels of the organisation, with a strong customer service ethic. Demonstrated commercial management experience, including renewals planning, RFP/RFQ experience, and vendor performance frameworks. Security incident coordination experience (triage, containment coordination, post-incident actions) Formal Qualifications Understanding of ITIL Foundations Appropriate tertiary qualifications in ICT or a related field, and/or extensive practical experience. At least 15 years experience in the ICT field At least 10 years experience in managing staff in the ICT field (Desired but not essential) What’s on offer? Attractive remuneration. Fantastic opportunity to join a well-established organisation with an outstanding team culture. Contemporary approach to staff development. Commitment to flexible working including a hybrid working environment. Modern Office Location 24/7 access to Employee Assistance Program. HBF health insurance discount option. Generous health & wellbeing allowance in addition to salary package. Income protection insurance. 1 week of MDAN Additional Leave per annum. Up to 10 weeks Paid Parental Leave. Opportunity to purchase 2 weeks additional leave per year. How to Apply Please click the ‘Apply’ button and upload a copy of your CV. Please also endeavor to include a cover letter as we are interested in getting to know as much about you as we can via your application! For further information on MDA National’s work, culture and values, please visit: Our website: social media: // To obtain a copy of the position description or to speak about this role in greater detail, please contact Nick Prest via email at . Company Overview MDA National is a not-for-profit doctor’s mutual, also known as a Medical Defence Organisation or MDO. With more than 52,000 Members and insureds across Australia, we have been supporting medical practitioners to keep on practising with confidence since 1925. Remaining true to our ‘doctors for doctors’ ethos, we are owned and governed by doctors, caring for the wellbeing and interests of doctors. We provide the highest quality medical defence advice and support to enable our Members to keep on being the best doctors they can be. With MDA National, our Members are just a click or call away from the industry’s leading medical defence experts. We are the on-call advice and support for any concern, big or small. We take pride in a workplace culture focused on people, collaborative relationships, and continuous improvement. With our commitment to personal growth and development, great leaders, and passion for excellent member service, we provide an environment which encourages you to be the best version of yourself.
