S2M is partnering with a well-established and rapidly growing fintech business to find an experienced Customer Success Manager . The role offers a hybrid work arrangement and long-term career growth within a stable, product-led business. You are a customer-centric support specialist with experience in financial services or SaaS environments and your skills is a combination of strong technical aptitude with excellent communication skills and a genuine passion for helping customers succeed. You’ll act as a trusted point of contact, resolving enquiries across multiple channels while collaborating internally to continuously improve the customer experience. Key Responsibilities Deliver multi-channel customer support via phone, email, live chat, and CRM Troubleshoot product issues and guide customers on platform functionality Manage, prioritise, and document customer enquiries accurately Collaborate with internal teams to resolve escalations Meet or exceed customer satisfaction and performance KPIs About You 3 years’ experience in customer service or support, ideally within SaaS, fintech, or financial services Confident using CRM systems and delivering multi-channel support Strong written and verbal communication with solid ticket and documentation skills Technically adaptable, quick to learn new platforms, and solutions-focused Customer-first, collaborative, and professional, with strong ownership and resilience in fast-paced environments Ready to take the next step in your customer success career? Apply now to arrange a confidential conversation with Sam .
