IT & Telecomms Help Desk / Support Sydney Permanent / Full Time 4 Best Place to work in Australia. Hybrid flexible work. Work across multiple customers environments, SNOW instances and various modules Training provided, certifications paid for. Learn & Grow! 4 Best Place to work in Australia. Hybrid flexible work. Work across multiple customers environments, SNOW instances and various modules Training provided, certifications paid for. Learn & Grow! Who you’ll be working with At AC3, our purpose is to make technology real - and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams across Australia and New Zealand, supporting enterprise and government customers through secure, scalable technology solutions. Why join us? What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3. We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons. We live by the AC3 way - Work Wise, Work Humble, and Work Honest. About the role The ServiceNow Administrator sits within the ServiceNow Modern Run Team and works closely with other teams to convert customer needs into functional solutions. In this role, you will: Build, test, maintain, and enhance ServiceNow solutions Support internal and external customers with technical guidance Manage technical backlogs and deliver enhancements Ensure consistently high service levels AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply. What you’ll do Develop a deep understanding of both internal and external customers Maintain excellent service levels and responsiveness Ensure frequent and clear communication for all requests and incidents Act as a “ServiceNow evangelist” raising awareness of the platform capabilities and encouraging adoption Contribute to customer-facing artefacts that simplify technical concepts Maintain and enhance ServiceNow instances (patching, configuration, optimisation) What we’d love to see? 1-3 year experience administering and supporting ServiceNow platform (ITSM, ITOM, HRSD, CSM, etc.) Experience working in an ITIL environment Strong understanding of configuration vs customisation best practices Experience managing multiple tasks in a busy environment Strong stakeholders communication and customer service skills A proactive, customer-first mindset ServiceNow CSA and ITIL certifications a plus Willingness to learn and grow Even if you don’t check every box, your passion and curiosity matter. If this role excites you, we would love to see your application. What will you gain? Company benefits including discounted lifestyle services such as health insurance, salary packaging, hybrid work, and half-day Fridays once a month* A culture built on respect, where you can flag conduct that feels off and rely on a fair, confidential process that prioritises your safety and wellbeing. Join supportive colleagues in groups such as Rise Up: a networking group for women in tech to learn in a positive and safe environment and Speak Up Advisors: a group who help maintain a safe space for raising concerns. Access to career development opportunities, that helps some 30 AC3ers progress year on year. Flexible Hybrid work options and real work life integration $75,000- $85,000 Superannuation Bonus Allowances Convenient CBD location with modern office
