Job Description NCS is looking for a Microsoft Dynamics 365 Contact Centre Principal Lead. NCS is making significant investments to develop our Contact Centre business and is seeking a dynamic leader to grow our capabilities that will underpin our market growth. This role is central to our growth strategy, involving high-level activities across the entire customer lifecycle. Responsibilities include: Contributing to pre-sales activities and go-to-Market collateral Driving solution innovation Contributing to proposals and tender responses Contributing to statement of work preparation Leading specialist functional and technical staff Development and implementation of standard tools, processes and methodologies, Overseeing and leading client engagements to ensure best practice delivery. As a Principal expert in the Dynamics 365 CE solution, the successful candidate will demonstrate unparalleled technical and strategic capability. This expertise will extend beyond the initial sale, providing essential execution delivery, acting as the key technical lead, and offering vital governance to our customers throughout their projects. This is a client-facing role that requires exceptional communication and influence, engaging with an incredibly diverse range of organizations—from small and medium businesses to large-scale enterprises. This is the opportunity to define and grow our practice, leading the charge with a passion for the Dynamics CE solution.
