This is a Administration Officer role with Stride Mental Health based in NSW, AU Stride Mental Health Role Seniority - mid level More about the Administration Officer role at Stride Mental Health About Us We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention. Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey. On Offer Based in Orange, NSW Permanent, full-time opportunity Salary Packaging options (up to $15,899 tax free!) Meals and entertainment allowance of up to $2,650! Leave loading at 17.5% Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness) One paid wellbeing leave day per year Purchase up to 5 additional leave days in a 12 month period (pro rata entitlement if part-time) Paid parental leave support Supportive team environment Excellent training and career development Role Overview Handling of calls to the 1300 number and enquiries that are channelled via our website (hello@stride). This involves directing the caller to the appropriate area using internal systems, responding promptly and efficiently and calmly. You will also provide general office administration: Mail collection and distribution, office orders, stationery supplies Keep communal spaces organised and clean (i.e. kitchen, supply closets, board rooms) Coordinating package pick-up and collection when necessary Assist marketing to keep track of branded merchandise and distribution Assisting with co-ordination of administrative support to leaders which may include: Diary co-ordination, resource bookings, general administration and co-ordination support, catering orders and dietary requirement checking; printing This role may also be required to support the Company Secretary from time to time, assist visitors at reception and be responsible for liaising with the People & Culture and Marketing to issue welcome packs, communicate milestones and recognition initiatives. Other duties relevant to the position as required As this is a job share role, it is expected you will work closely together and provide coverage in periods of absences or leave. The ability to flex up hours from time to time is required. Requirements Ideally a Cert III in Medical Administration or similar qualification Demonstrated experience in an administrative support function (2-3 years), providing support to a variety of managers A mature and positive outlook and the ability to confidently handle sometimes difficult enquiries via phone and online Demonstrated initiative and self motivation, and the ability to manage/prioritise workload and work to deadlines The ability to work both independently and contribute positively as a team member Sound communication skills (both written and verbal), and problem solving skills Strong attention to detail, particularly around systems entry and maintenance of records, and a high level of proficiency in the Microsoft suite (Word, Excel and PowerPoint) Previous experience working in a mental health or disability service setting , and/or awareness of issues pertaining to the effects of mental illness - desirable Must be eligible to apply/currently hold a WWCC and NDIS Worker screening clearances Current driver's license Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment. Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce. This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA, and people with disabilities. Apply Now! To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role. Applications will be viewed and actioned upon receipt, with a final closing date of 24 March 2026. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Stride Mental Health team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Handling calls and enquiries General office administration Coordinating administrative support Key Strengths ️ Administrative support ️ Communication skills Attention to detail Experience in mental health services Microsoft Office proficiency ️ Problem-solving skills A Final Note: This is a role with Stride Mental Health not with Hatch.
