This is a Facility Operations Center Eng, Facility Operations Center (FOC) role with Amazon based in Sydney, NSW, AU Amazon Role Seniority - mid level, senior More about the Facility Operations Center Eng, Facility Operations Center (FOC) role at Amazon AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Data Center Global Services organization is looking for an individual with proven and tested leadership skills to help bring to fruition a newly developed Facilities Operations Center. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure and will serve as a facilitator for all Large Scale Events. This team will ensure that the customer experience will be optimal and gratifying by way of consistency, reliability and attention to detail. The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team. The position will help ensure overall availability and reliability to meet or exceed defined service levels. Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations. You will need to play a role with growing the team to a standard of operational excellence. If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for! Key job responsibilities Monitors the global data center Amazon facilities infrastructure platform Serves as a Point of Contact for internal and external teams Assists with the development of communication and escalation protocols designed to improve the team’s performance Contributes to outage post mortem analysis Ensures records are updated in a timely manner Assists with coordination and communication during emergency recovery efforts Assists with the development of tools that will enhance the team’s performance Ability to support a 24X7 environment (This is shift work which requires that you work weekends and holidays) - Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure - Knowledge of mechanical or electrical systems design - Experience working with KPIs and SLAs - 3 years of data center engineering or operations experience - - 3 years’ experience in a NOC (Network Operations Centre) or similar Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Monitoring data center infrastructure Point of contact ⚙️ Assisting with performance improvement Key Strengths ️ Data center engineering operations NOC experience KPI and SLA management ️ Communication skills Problem-solving skills Team coordination A Final Note: This is a role with Amazon not with Hatch.
