This is a Data Center IT Support Engineer, MEL - DCO role with Amazon based in Melbourne, VIC, AU Amazon Role Seniority - junior, mid level More about the Data Center IT Support Engineer, MEL - DCO role at Amazon Data Centre Operations designs, installs and maintains the world’s largest Computing Infrastructure. We are looking for skilled Data Centre Technicians with a passion for technology to help us expand to the next level. More about us: Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. Mid 2012, AWS S3 web service accepted its 1 trillionth object, currently accepting more than 40,000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and capacity, we continue to expand our Data Centres in every region! Our content delivery service, Front, has expanded its Data Centre presence by over 50% worldwide in the last 12 months and are expected to continue increasing! This requires talented people to build and manage. We hope it is you! The Opportunity: Data Centre Technician This role is a unique opportunity to work in some of the most advanced data centres in the world. Amazon data centres are large-scale high-density centres where you will be working on changing the face of technology in the region. A Data Centre Technician may be the primary point of contact for both internal customers (for example: Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Vendors, Contractors, Service Providers among others). There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are: Problem Solving: Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently, these include: - Escalation point and technical trouble shooter for all Systems and problems - Deep diving into server issues Technical: Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical - Remediation of physical layer outages, both Systems & Network - Remediation or recovery of physical power issues on racks - Participate in Data Centre power and cooling events Operations: - Meet 24x7 On-Call requirements and response during shift rotations. - Install and configure racks of hosts in line with internal SLAs - Triage and resolve trouble tickets for all devices in your region - Data Centre point of contact for all High Severity issues - Physical replacement of server and network device parts - Ensure correct rotation of parts and spares - Help define metrics to increase our customer uptime - Enforcing Amazons Security Best Practices - Interact with third party vendors and contractors - Contribute ideas to improve operational efficiency Project Management: - Participate in and deliver on a number of high impact small to mid-scale projects - Participate in team meetings for metric analysis and project status updates - Help build the world’s largest Cloud infrastructure Mentoring: - Share knowledge and help educate less technical staff on the best practices related to all service owner issues Hiring: - Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews For more information on Amazon Web Services, please visit https://awsinfraops.splashthat.com and http://infrastructure.aws - 1 years of computer networking experience - 1 years of Linux operating systems experience - Bachelor's degree in Information Technology, Computer Science, or a related field - Experience in computer networking - Experience working with Linux operating systems - Can lift and rack equipment up to 40 pounds - Experience with computer hardware troubleshooting and repair - Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines - Experience dealing effectively with customers during problem resolution and operating efficiently under pressure - Experience managing work and priorities through a ticketing system - Experience with cabling infrastructure best practices and methodologies - Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment) Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Troubleshooting technical issues ⚙️ Maintaining system reliability Participating in project management Key Strengths Computer networking experience Linux operating systems experience Hardware troubleshooting and repair Project management skills Customer service skills Cabling infrastructure knowledge A Final Note: This is a role with Amazon not with Hatch.
