Direct Care Services Administration Assistant – Meals, Maintenance and Modifications Full-time position Permanent/ongoing Generous salary packaging benefits available Friendly and diverse team who take pride in excellent quality of care Based in Broadford with travel to other sites as required Join Our Team at Omnia Community Health From 1 January 2026, Sunbury and Cobaw Community Health and Nexus Primary Health merged to form a new, unified not-for-profit community health organisation, Omnia Community Health. This decision followed an extensive exploration process that confirmed the merger will improve access to safe, high-quality, and sustainable health and community services across the Hume, Macedon Ranges, Mitchell, Murrindindi and Strathbogie local government areas. The new organisation brings together the deep community connections, shared values and specialist expertise of both entities. Services span general practice, allied health, disability support, mental health, early childhood, family services, aged care and community wellbeing, delivered from sites in Broadford, Kinglake, Kyneton, Romsey, Seymour, Sunbury and Wallan, with additional outreach into surrounding. About the Role The Direct Care Services Administration Assistant provides customer service, administrative and scheduling support for in-home services under HACC, CHSP, NDIS and brokerage arrangements. The role supports rostering meals, modifications and maintenance services, communicating with clients and other stakeholders, record keeping, data entry and service coordination, helping to ensure timely, client focused and compliant service delivery. Key Duties and Responsibilities Coordinate meals, maintenance and modification services for clients and contractors Liaise with clients, families and contractors regarding service details Provide clear communication with clients and contractors Distribute documentation related to service delivery Maintain data management systems and prepare client correspondence Monitor budget for home modification services Update portal information in a timely manner Participate actively in a team based approach to service coordination Ensure administrative tasks are completed on time and to a high standard Identify and respond to family violence risks in line with the MARAM framework Undertake other duties as directed To be successful in this position, you will require: Experience in administration and/or client services Proficiency in relevant systems (e.g. TrakCare, City Manager, My Aged Care) and Microsoft Office Experience supporting service access for diverse and vulnerable populations Must hold current National Criminal History Check, NDIS Worker Screening check and valid Working with Children Check Must hold current Victorian Driver’s Licence Benefits and Perks Our benefits enhance everyday wellbeing and encourage you to take time to make a difference in the community: Generous salary packaging and flexible working arrangements. In addition to your salary and superannuation, you’ll also receive 17.5% leave loading and access to the full $15,900 salary packaging benefits plus up to $2,650 meals and entertainment packaging benefits Supervision embedded and valued within the team and support with your professional development The option to access purchased leave Free professional counselling from our world class employee assistance program Access to the Fitness Passport program (subsidised access to selected gyms across Victoria) and organisational-led employee wellbeing initiatives such as virtual challenges and all-staff development day Free parking for all employees Further Information Position Description For a confidential discussion, please contact Tanya Christie, Direct Care Services Manager on , or email . How to Apply As an employer, we are all about building a diverse and inclusive team where everyone feels welcome. We will best serve our local community if we are representative, which is why we encourage applications from people of all backgrounds, identities, abilities and experiences. If there is anything we can do to make the recruitment process more accessible for you, just let us know at . We are here to help. To be considered for this role, your application must include a cover letter, resume, including three referees, and responses to the key selection criteria in the position description, which need to be submitted via email to: . Important Note: Please submit your application via email, as applications received through the ‘Apply Now’ button on SEEK may not be considered. Applications close via email at 5pm on Sunday 22 March 2026.
