Join a high-performing team and lead the delivery of exceptional service outcomes at our Dandenong branch. With nearly 100 years as a Caterpillar Dealer, William Adams has built a reputation for backing our customers with the best equipment and support. From construction and mining to marine and energy, we partner with our customers to keep their operations moving. We’re looking for a commercially minded, people-focused leader to step into the role of Service Manager - someone who can elevate customer experience, drive operational performance and lead a highly skilled team. About the Role Reporting to the Business Development Manager - Engineering, Power & Energy, you’ll lead service operations across safety, financial performance, customer engagement and team development. Your responsibilities will include: Leading day-to-day service operations, ensuring safe work practices, quality repairs and timely job completion Driving a strong HSE culture, including hazard reporting, compliance and toolbox meetings Overseeing work order accuracy, invoicing, labour charges, overtime and departmental expenses in line with budget Building strong customer relationships through proactive communication, site visits and key account engagement Ensuring the team is well resourced through workforce planning, training and technical support About You You’re an experienced service leader with strong commercial acumen, a focus on people and a drive to deliver outstanding customer outcomes. To be successful, you will have: A trade qualification in a mechanical discipline (Diesel Technician, Fitter & Turner or similar) Leadership experience in a Service Manager, Workshop Manager or similar role within heavy equipment or related industries Strong financial and operational capability, including budgeting and WIP control A commitment to safety, professionalism and high technical standards Solid systems experience, and intermediate or advanced Microsoft Office proficiency Why Join Us? Working alongside an iconic brand is just one part of what makes a career with us rewarding. At William Adams our people, and their safety, genuinely matter. We foster a supportive and inclusive culture where people feel valued and take pride in the work they do. We offer: A competitive salary package including an annual incentive and company vehicle Annual salary and performance reviews Ongoing career and development opportunities Recognition and genuine appreciation through a variety of formal and informal programs Plus, a range of perks including novated leasing, purchased leave and partner discounts across banking, health insurance, and fitness Want to know more? Call our Talent Acquisition Team on 03 9566 0700 with any questions.
