This is a Participant Transitions Officer role with ASX based in Sydney, NSW, AU ASX Role Seniority - junior, mid level More about the Participant Transitions Officer role at ASX ASX: Powering Australia's financial markets Why join the ASX? When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. www.asx.com.au/about/careers/a-great-place-to-work We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee-led networks champion LGBTIQ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all. As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive. About the team: The Participant Transitions Officer role is often a customer’s first experience with the ASX, you will demonstrate our ability to support and grow their business objectives, be their advocate, and represent the customer’s needs and expectations. You will facilitate a timely, disciplined and professional experience for any on-boarding, operational change or resignation activities. You will be their central point of contact and liaise with all relevant stakeholders (internal and external) to ensure an efficient process and superior customer experience. The Participant Transitions team are primarily responsible for coordination of lifecycle management activities for ASX Participants across all ASX equity, derivatives, debt and collateral markets. These activities include on-boarding, operational change and resignation. What you will be doing: How we do things at ASX is just as important as what we do. This means, if you're a people leader, you will be responsible for both the core duties outlined below, and providing leadership to your team to ensure we foster a collaborative, inclusive team environment, where people feel empowered, accountable, and deeply connected (as outlined in our Leadership Principles). Operate as a dedicated single contact point for Participant on-boarding, transition and/or resignation activities Be an advocate for the customer while aligning expectations with ASX services and operational standards Respond to Participant lead enquiries and support analysis and review into qualified customer opportunities Take responsibility for customer readiness and ensuring a seamless transition pre and post ‘go live’ Manage customer communications, with primary objective to ensure risks are resolved before they become issues Co-ordinate and manage operational change initiatives across systems, permissions and infrastructure – working closely with internal and external stakeholders Collaborate internally in leading process improvement initiatives tailored to enhance the customer experience Maintain CRM System (Salesforce) with thorough and accurate customer information Develop and maintain a deep understanding of the customers’ operational, technical and business environments and their needs and challenges What you will bring: Must have A proven track record in customer relationships, coordination and engagement skills Previous experience in a high performance, dynamic operational environment Managed multiple, often conflicting tasks through planning and effective time management Delivered clear and articulate communications – verbal, written and presentation Worked within cross-functional, operational teams and contributed to process improvements Demonstrated highly developed analytical, investigative and problem-solving abilities Nice to have: Knowledge of Participant systems, operations and connectivity models across Front, Middle or Back Offices environments Knowledge of ASX Trading, Clearing and Settlement internal systems and processes Knowledge of the integrated ASX and ASX 24 environments both technically and operationally We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know at careers@asx.com.au. At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements. We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the on-boarding process. To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ASX team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Operating as a single contact point ️ Advocating for the customer ✉️ Managing customer communications Key Strengths Customer relationship management Analytical skills ️ Communication skills Knowledge of ASX systems Knowledge of ASX Trading Knowledge of integrated ASX environments A Final Note: This is a role with ASX not with Hatch.
