This is a Senior Operator (Real-time Network Management) role with Department of Transport and Main Roads based in Sunshine Coast, QLD, AU Department of Transport and Main Roads Role Seniority - senior More about the Senior Operator (Real-time Network Management) role at Department of Transport and Main Roads Join the team that keeps Queensland moving by ensuring safe, efficient, and reliable transport through optimised operations, enhanced resilience, and innovative technology. Traffic Management Centres play a key role by improving road efficiency, guiding motorists, and maximising Intelligent Transport System availability. In this permanent full-time role, you will oversee real-time road operations, manage disruptions, liaise with stakeholders, mentor staff, and support reporting and data analysis. At TMR, we can offer flexible work options, including hybrid working arrangements accrued time off, 12.75% superannuation, an EBA that provides for regular pay increases more. The Real-time Network Management (RTNM) Support team focus on continuous service improvement for our customers by monitoring our Traffic Management Centre's (TMC) performance, identifying opportunities for improvement, and conducting data reporting, quality checks, and audits. They also provide advice on network management services, including disruption management and traveller information. The Role As a Senior Operator, you will monitor and manage real-time operations of Queensland's road network, ensuring efficient resource use, accurate disruption information, and effective incident responses to maintain safe and reliable journeys. Key responsibilities will include overseeing real-time network monitoring, responding to operational issues, and liaising with stakeholders and service providers to manage planned and unplanned disruptions. You will handle high volumes of telephone enquiries, prioritise actions, and maintain accurate records in the Incident Management System. Additionally, you will mentor staff on procedures, support reporting and data analysis, and ensure compliance with privacy protocols. About You We value unique qualities and will assess your experience, skills, potential for development, and personal attributes to ensure the best fit for this role. We are seeking candidates who are available to work on a 24/7 shift roster or a rotating roster across five or seven days, depending on the location. As this role involves access to sensitive data, a criminal history check will be required prior to appointment. To be successful in this role, you will need strong relationship-building skills to collaborate with internal and external stakeholders, along with the ability to work effectively under pressure and manage multiple situations simultaneously. You should be highly organised, capable of contributing to operational decision-making, and possess excellent communication skills, including the ability to debrief staff. A team-oriented mindset, mentoring abilities, and proficiency in using and adapting to new technologies are also essential. Please read the attached role description for more role requirements. Why Join Us We can offer you benefits such as: 24/7 shift roster or a rotating roster across five or seven days, depending on the location Opportunities for professional development through mentoring, coaching, formal training, networking, and access to resources for independent research. A culture of recognition, celebrating the achievements of our teams and individuals through departmental, industry, and public sector awards. You may even have the chance to contribute to an award-winning project or initiative. Generous benefits, including 12.75% superannuation, competitive salaries, salary sacrificing options, and annual increments within your salary band. A health and wellbeing reimbursement program, allowing claims for activities such as dental care, gym memberships, physiotherapy, and more (up to a specified amount). Access to a confidential Employee Assistance Program, offering 24/7 support and counselling services for you and your immediate family members. Step into a role where you can make a real impact. Be part of creating a sustainable, flexible, and optimised transport infrastructure for Queensland. If you have any questions, please contact Anthony Bougoure on 07 5475 2853. Applications will remain current for 12 months. Job Ad Reference: QLD/671835/25 Closing Date: Friday, 12 December 2025 Occupational group Administration Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Department of Transport and Main Roads team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Monitoring real-time operations ⚠️ Managing disruptions Supporting reporting and data analysis Key Strengths Relationship-building skills Organisational skills ️ Communication skills Mentoring abilities Proficiency in technology Crisis management skills A Final Note: This is a role with Department of Transport and Main Roads not with Hatch.
