About the role As a Project Administrator at Vocus, you’ll provide project administration support to the sales team supporting a large Federal Government Managed Service customer. What you will be doing Service Request creation coordination / tracking working with Account Manager, Solution Architects, and delivery teams to develop Work / Project Schedules Service Request and Service Order enablement and processing (Order entry & communication) Coordination of Service Request delivery with Project team – validate queries for service types, qty’s, product types and volumes etc Manage Service Request variations – moves, changes, extension to services Collaboration with Project Managers / implementation team to validate Service Request agreed terms queries – Once Off costs, Build costs, PM costs Validate invoice content, timing, accuracy Work with the Account Manager and Client to produce Monthly Billing Explanation – Billing to date of Once Off cost in Statement of Works and Service Requests – Hardware, PM costs etc Work with Account Manager and Client to Produce Ongoing Lease forms to sign off Statement of Work and Service Requests deliverables Oversight of Project Status Reports Service Levels Regular on-site attendance at the customer’s premises is required. What you will bring 5 years’ experience in sales administration type roles. Exposure to working with the Federal Government Strong attention to detail and organizational skills. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office suite. Ability to work in a fast-paced environment and manage multiple tasks. Candidate must be eligible to obtain AGSVA NV1 security clearance. An ability to learn new systems What We Offer Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy: Diverse and dynamic teams with a supportive and inclusive culture. Supportive career development plans with comprehensive ongoing training, support, and development opportunities. Flexible hours and a hybrid working environment Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers. Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more. Study assistance programs to excel your personal growth, learning and development. Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective. Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business. We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives. With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment. About Us As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections . Enabling Better Possibilities. Ready to take the next step? If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them! We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability. If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
