IT & Telecomms IT - Other Melbourne Contract or Temp $77,000 Super 6 Months with possibility of extension Cutting edge EUC technology Who you’ll be working with At AC3, our purpose is to make technology real, and as leaders in secure multi-cloud solutions, we get to bring that purpose to life for our customers every day. We’re an Australian-owned ICT managed service provider with teams in Sydney, Melbourne, Brisbane, and Auckland, supporting more than 700 enterprise organisations and over 50% of the NSW State Government. Why join us? What sets us apart is our culture - people here have real relationships that go beyond work, and maintaining our awesome culture, supportive spirit, and belief that everyone is heard and treated with respect, is a top priority at AC3. We’re committed to a workplace that fosters open communication, flexible working arrangements, continuous learning, and providing support to get through life’s changing seasons. We live by the AC3 way - Work Wise, Work Humble, and Work Honest. Who are we looking for? You will be responsible for representing AC3, providing an exceptional customer experience and immediate solutions to end users. In conjunction with the Digital Workplace team, you will support the request, acquisition, deployment, maintenance, utilization, and disposal of End User Compute devices managed by AC3. AC3 is dedicated to grow the representation of women in technology and are warmly encouraged to apply. What you’ll do? Provide an exceptional customer experience by performing onsite Level 1/2 support for end user devices across multiple locations Troubleshooting and isolating Desktop, Networking, Windows Server, O365 issues; escalating to the relevant team when required - LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online O365 etc. Troubleshooting Audio/Video Conference equipment Diagnosis of hardware related faults and liaising with the vendor to ensure prompt resolution Provide ad-hoc onsite after-hours support if required (with adequate notice except in a critical emergency situation) What we'd love to see? 2 years experience in a similar IT Support role Level 1-2 knowledge of Desktop, Networking and Windows Server technologies to effectively and logically troubleshoot and isolate issues: LAN/WAN/VPN/DHCP/DNS/AD/File Services/Group Policy/AV/Exchange Online O365 etc Excellent communication and interpersonal skills Demonstrated commitment to customer-service, continuous improvement and ethical business practices Experience working in technical environments with strong proven working knowledge of Windows Operating Systems, MS Office, Exchange Online and O365, AV management, Windows desktop products, Mobile Device Management, SCCM and associated products Even if you don’t check every box, your passion and curiosity matter. If this role excites you, we would love to see your application
