Ongoing, Full-time opportunity Clerk Grade 5/6 - $99,938 to $110,271 base salary per annum superannuation and annual leave loading Sydney CBD location - Flexible working arrangements may be available in line with the DCS Flexible Working Policy About Digital NSW Digital NSW, within the Department of Customer Service leads and delivers cross-government digital experiences, services, and products. We drive a consistent, unified approach to digital and ICT across NSW government. Through the Office of the Government Chief Information and Digital Officer (GCIDO), Digital NSW chairs the Information and Digital Leadership Group (IDLG), bringing together CIOs from across government to guide strategic digital direction. We support all of NSW government by planning, prioritising and investing in digital transformations that deliver meaningful outcomes for customers. About the Role The office of the Government Chief Information and Digital Officer is looking for an Executive Support Office to join our high performing team. The successful applicant will play a critical role in providing a range of executive support and administrative services to facilitate the delivery of business operations and to support the Senior Executive/s achievement of organisational objectives. Key responsibilities of this role include: Administration of the Digital NSW Mailbox Triage and coordinate all correspondence Contribute to administrative practices, systems and process improvement to increase efficiency and service delivery outcomes Monitor and track progress of all requests to meet deadlines Liaise with internal and external stakeholders to facilitate timely completion of Ministerial and Deputy Secretary's requests Manage and resolve complex enquiries and issues, or refer matters as required, to ensure the provision of accurate information and the timely and effective resolution. Assess and prioritise requests to facilitate the optimal use of team’s time Maintain records to ensure compliance with policies and procedures Draft, review and format correspondence, report and briefing notes to support the achievement of business requirements Assist the broader team in planning, collation of materials and tracking assets to organisational standards within expected timeframes Gather, collate and provide background information and information for reports for the executive, to expected standards and within required timeframes, to support informed decision making and planning This role provides indirect support to all 6 business units across Digital NSW. The right candidate will thrive in a fast paced, high-volume environment, where working collaboratively is critical to success. Key challenges Managing competing priorities and providing consistently high levels of support, given heavy workloads, short deadlines, and the need to maintain confidentiality and act with discretion Managing awareness of changing customer/stakeholder issues and needs while processing allocated work and meeting required timelines To be successful in this role you will be: Flexible, adaptable, able to operate in a high-paced, high-volume environment Highly organised with an ability to prioritise tasks and with strong attention to detail Strong written and verbal communication skills How to Apply Please submit an up-to-date resume and a brief cover letter outlining how your skills and experience are aligned to the role. For enquiries regarding this position, please contact Cam Dunbar via cam.dunbar@customerservice.nsw.gov.au. Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Friday 30th March @ 10.59am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
