Clerk Grade: 5/6 Salary Range: $99,938 - $110,271 plus superannuation and leave loading Employment Type: Talent pool only. Successful candidates will be reached out once there’s a vacacy Location: Parramatta, Orange - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Tuesday, 24 th March 2026 [10:59am] About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100 agencies across 8 NSW Government Departments. What you will do Conduct and review medium to large reconciliations in a timely manner and in accordance with service level agreements. Proactively investigate and resolve anomalies identified in the preparation of reconciliations, working closely with customer agencies to ensure that aged items are investigated and cleared. Produce and provide appropriate audit documentation including reports, reconciliations and samples for the Audit Office to ensure operational requirements are met. Identify opportunities to improve data capture in the reconciliation process, including assisting with testing enhancements and upgrades within the ERP and other corporate systems Complete returns to NSW Treasury, not limited to, but including the Annual Extended Leave Liability Return. Prepare accurate month and year end processing and close procedures. About You The successful candidate will demonstrate strong capability across the key skills and behaviours outlined below: Excellent communication skills - both verbal and written, to effectively convey ideas and collaborate with team members. Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations. Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently. Resilience and a positive attitude to persevere through obstacles and maintain productivity during challenging times. Creativity and innovation to bring fresh ideas and approaches to problem-solving and project development. Strong teamwork and collaboration skills, with a willingness to contribute to group efforts and support colleagues in achieving objectives. Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes. Enjoy autonomy and demonstrates proficiency in working independently, taking initiative, and making decisions. Maintain meticulous attention to detail amidst high-volume workloads, ensuring accuracy and precision in all tasks and deliverables. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment. Salary Grade XX, with the base salary for this role starting at $99,938 base plus superannuation Click Here to access the Role Description . For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Tuesday, 24th March 2026 [10:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here . We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process
