Lead daily operations and manage team workload Coach and support team members to build capability and confidence 2 x Ongoing, Full Time roles based in Hobart (x1) and Launceston (x1) About the opportunity The Student Enquiries Team Coordinator supports the delivery of a high-quality, student-centred enquiry service by leading the day-to-day operations of the Student Enquiries team. The role ensures consistent, accurate, and timely responses across multiple channels, while monitoring service activity to adjust workload and maintain performance standards. Working collaboratively across teams, the Coordinator contributes to improving processes, refining service systems, and enhancing the overall student experience. Through coaching, capability building, and operational oversight, this role plays a key part in maintaining an efficient, responsive, and supportive frontline service for current and prospective students. What you’ll do: Oversee service delivery across all channels, ensuring equitable distribution of tasks and responsiveness to changing volumes and enquiry types. Monitor real-time activity and adjust staffing as needed. Facilitate onboarding and offboarding processes by managing access to a variety of University systems and platforms, ensuring timely provisioning and compliance with data security protocols. Generate and interpret service data to identify trends, inform decision-making, and support workload planning. Assist in preparing reports for leadership and contributing to service reviews. Facilitate buddying, onboarding, and peer learning to foster a collaborative and high-performing team culture. Monitor performance and service quality: Track individual and team metrics, review enquiry handling, and implement strategies to improve consistency, accuracy, and student satisfaction. What we’re looking for: Experience in team coordination and service delivery, including managing daily workflows, supporting frontline staff, and maintaining high quality, consistent outcomes across multiple channels. Strong organisational, analytical and communication skills, enabling effective prioritisation, interpretation of service data, and clear communication with students, colleagues, and stakeholders. Ability to manage performance and support staff development, providing constructive feedback, coaching, and guidance to build capability and confidence within a service focused team. Proficiency in CRM, rostering, and reporting systems, with the ability to navigate multiple platforms, extract insights, and support operational planning and continuous improvement. Understanding of student support frameworks and escalation pathways, ensuring appropriate referrals, accurate information, and alignment with University processes and service standards. Capability to adapt to changing priorities and fluctuating service demands, maintaining composure and guiding others through periods of high activity or operational change. Salary details Appointment to this role will be at HEO 6 and will have a total remuneration package of up to $116,872 comprising base salary within the range of $92,120 to $99,891 plus 17% superannuation. How to Apply This vacancy is being advertised internally only in the first instance to current staff. In submitting your application, you acknowledge you have/intend to discuss your interest in this vacancy with your current manager and understand they may need to be contacted confidentially by the hiring manager as part of the assessment of your application. To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success profile. For further information about this position, please contact Grant Cooper, Manager, Student Enquiries on GR.Cooper@utas.edu.au or 0362261423. Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process. Please refer to the attached Position Description Below for full details. Position Description - 502557 - Team Coordinator, Student Enquiries.pdf Applications close Sunday, 22 March 2026, 11.55pm The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present. As part of our commitment to a safe and inclusive workplace, employment history and police checks may be conducted as part of the selection process. To be eligible for this position, you are required to hold Australian or New Zealand Citizenship, permanent residency or a valid visa that enables you to fulfil the requirements of this role.
