This is a Corporate Accounts and Insurance Consultant role with Aware Super based in Melbourne, VIC, AU Aware Super Role Seniority - mid level More about the Corporate Accounts and Insurance Consultant role at Aware Super Your SUPER career starts here As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world. Sound good? Learn more about us and what we do at aware.com.au Your New Role We're looking for a Corporate Accounts and Insurance Consultant to join our Protect team within the Member Engagement Value Stream. In this role, you'll play a key part in delivering accurate, timely and member‑focused insurance and corporate account administration, working closely with internal stakeholders and external insurers. This is a hands-on role where your attention to detail, knowledge of superannuation insurance, and commitment to great member outcomes will make a real difference. Some responsibilities include: Administer insurance underwriting applications, including managing exceptions that can't be automatically processed; Process corporate account insurance activities, including salary‑based insurance calculations and annual salary reviews; Reconcile employer‑paid insurance premiums, manual contributions and refunds; Prepare and issue member and employer correspondence via phone (preferred channel) and email; Liaise with insurers to lodge applications, follow up outstanding cases and resolve queries; Support complaints, incident management, and remediation activities related to insurance and data quality; Identify opportunities to improve processes, systems and reporting; Contribute to risk, compliance and incident management activities in line with our Risk Management Framework; and Provide guidance and training to colleagues on complex or high‑volume exception processing. How do you exceed our expectations? The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple; Certificate IV in Superannuation (ASFA 100) or Diploma of Superannuation Administration; RG146 compliance for superannuation is preferred and qualifications in insurance or a related field is advantageous; Proven experience in superannuation insurance, ideally in a customer‑focused environment and in managing data quality issues and complex exceptions within registry systems; Strong knowledge of corporate account plans, insurance policies, underwriting processes and personal‑to‑corporate transfers; High attention to detail with the ability to work autonomously and manage competing priorities; Sound judgement and the ability to make balanced, risk‑aware decisions and a genuine care for members and a strong sense of accountability for outcomes; You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow. Employee Experience We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life. Why you'll love working at Aware Super: Have a super impact: You'll think big and care deeply to help more Australians live their best lives in retirement. Be part of something super unique: You'll work to reshape super and retirement. We'll invest in your growth and give you the opportunity to work on career-defining projects. Work with super humans: You'll work hard and innovate, but also have some fun along the way. Feel super cared for: We'll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones. The Aware Super difference At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Aware Super team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Administering insurance applications Processing corporate account activities Liaising with insurers Key Strengths Attention to detail Knowledge of superannuation insurance Customer service orientation RG146 compliance Qualifications in insurance ⚙️ Process improvement A Final Note: This is a role with Aware Super not with Hatch.
