This is a IT SAP Business Analyst role with James Hardie based in Sydney, NSW, AU James Hardie Role Seniority - mid level More about the IT SAP Business Analyst role at James Hardie James Hardie Industries is the world’s 1 producer and marketer of high-performance building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty. With a diverse workforce across Asia Pacific, our company culture is built on providing a foundation of “Zero Harm” and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement. The Opportunity We're seeking an IT SAP Business Analyst to play a key role in ensuring stable, reliable and effective SAP operations across the APAC region. Reporting to the Applications & Data Analytics Manager, you will support our SAP ECC environment by resolving Level 2 incidents, analysing business needs, assisting with testing activities and contributing to continuous improvement initiatives. This role is ideal for someone who enjoys problem-solving, engaging with users and developing their SAP capability within a collaborative team. What You’ll Do Develop and execute a comprehensive AI roadmap for APAC Provide Level 2 SAP ECC support across core modules (FI/CO, MM, SD, HCM, PM, WM) Perform issue analysis, troubleshooting and root-cause identification Build strong relationships with business users, senior analysts, IT Business Partners and technical teams Support requirements gathering, documentation, workshops and process reviews Contribute to process mapping, gap analysis and evaluation of system impacts Assist in preparing and executing test cases for enhancements, defects and release cycles Maintain accurate documentation including functional specs, process flows and user guides Support knowledge base development and change management activities Identify recurring issues and propose opportunities for process or system improvement What you’ll bring Bachelor’s degree in IT, Computer Science, or related field Minimum 2–4 years’ experience in SAP support, business analysis or IT application support Foundational understanding of SAP ECC, core modules and basic configuration concepts Experience resolving user issues, gathering requirements and creating test cases Strong written and verbal communication skills, with the ability to translate technical detail into business language Logical, methodical problem-solving skills with strong attention to detail Collaborative working style and willingness to learn from senior team members Exposure to ITIL processes, ticketing tools (e.g., ServiceNow) and integrated business processes (P2P, O2C, R2R, HR/Payroll) Experience with SAP S/4HANA or SAP cloud products (advantageous) Working @ James Hardie Stable growth at a global building products manufacturer Bonus scheme for all eligible employees Ability to take part in an Employee Share Scheme Fitness Passport Program Product discounts Paid parental leave of 16 weeks for the Primary Carer and 2 weeks for the Secondary Carer 2 Volunteer days per year A robust rewards and recognition program Online shopping discounts International & domestic development and progression opportunities Access to thousands of free self-development modules via James Hardie University Employee Assistance Program access for you & your immediate family members Proudly providing Australian Made fibre cement to the market for over 100 years. It’s Possible™ with James Hardie Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the James Hardie team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing Level 2 support Developing relationships Contributing to continuous improvement Key Strengths SAP ECC support Business analysis Problem-solving ️ ITIL processes ☁️ SAP S/4HANA ️ Communication skills A Final Note: This is a role with James Hardie not with Hatch.
