This is a Service & Warranty Coordinator role with Metricon based in SA, AU Metricon Role Seniority - junior, mid level More about the Service & Warranty Coordinator role at Metricon Love Where You Work! We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression. Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. This is a greatly challenging and fast paced role based in our Parkside Office working within the high performing South Australian Service & Warranty Team. This role is best suited towards individuals who can work in an extremely fast paced environment due to high volumes of work and can deal with the high pressures of the position. Mon-Fri 7.30am - 4pm Reporting to the Service & Warranty Team Leader, your responsibilities will include: The processing and qualifying of Service requests and Warranty claims Providing administrative support to the Service & Warranty Supervisors Responding to a high number of emails in a timely manner Receiving all incoming telephone calls from customers regarding service related issues and resolving in a timely and professional manner; and General administration duties. Metricon will offer you: Be supported by a Management Team that has a Culture Where U Matter and great culture that you can be yourself On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs No two days are the same and no two customers are the same you work with so learn each and everyday on the job Metricon Homes – Australia's largest and 1 Home Builder for the 10th Consecutive Year We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities Attractive housing discounts on our award-winning homes You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform. The successful candidate will have: Prior experience in the Building Industry would be highly regarded Experience in a customer service role Experience working with a range of IT applications and software Exceptional communication and time management skills Customer file management and negotiation skills; and A proven ability to work in a time critical environment. How To Apply If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume. This role requires a national police check to be undertaken on the successful applicant. Mon-Fri 7.30am - 4pm Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Metricon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Processing service requests ️ Providing administrative support Responding to customer inquiries Key Strengths Customer service experience IT applications proficiency ️ Building industry knowledge ️ Negotiation skills ⏰ Time management ⚡ Adaptability A Final Note: This is a role with Metricon not with Hatch.
