This is a Customer Service Officers role with Belgravia Leisure based in Sydney, NSW, AU Belgravia Leisure Role Seniority - junior More about the Customer Service Officers role at Belgravia Leisure NSW, Auburn Ruth Everuss Aquatic Centre - Lidcombe NSW 2141 Great career paths and development with an entrepreneurial organisation Free facility access Opportunity to make a real difference to our community This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions! The Role Our Customer Service Officers Are The Heart Of Our Business Providing Important Services Such As Reception, Merchandising And Sales To Our Members, Casual Users And Potential New Members In Accordance With Our Established Operational Routines And Procedures. The Primary Responsibility Of Our Customer Service Officers Is To Deliver First Class Services To Our Customers Ensuring It’s In Line Our Mission, Vision And Values. Key Areas Of Responsibility Include Provide excellent customer service to all customers, both in person and over the telephone Apply sound cash handling principals and use of Point of Sale (POS) systems Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews Promote the centres services and programs to customers and accept customer bookings and enrolments Develop and maintain good working relations with customers Promote and exercise good public relations at all times Opening/closing of the centre in accordance with security and safety procedures Availability to work weekends, mornings, evenings, public holidays and peak periods is essential Skills & Attributes Positive, friendly, helpful and energetic work style Computer literacy, familiarity with software packages and point of sale systems Experience in the leisure industry is desirable. Current First Aid Certificate (Workplace Level 2). Current CPR Certificate. Police Check Working with Children Check Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply! The Company Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future. If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. Belgravia Leisure is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at demik@belgravialeisure.com.au. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Belgravia Leisure team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing excellent customer service Handling cash and POS transactions Promoting services and managing bookings Key Strengths Customer service skills Cash handling and POS system proficiency ️ Communication skills ♂️ Experience in the leisure industry First Aid and CPR certification Police Check and Working with Children Check A Final Note: This is a role with Belgravia Leisure not with Hatch.
