This is a Customer Service Team Leader role with Boral based in Melbourne, VIC, AU Boral Role Seniority - mid level More about the Customer Service Team Leader role at Boral Your next opportunity: Reporting to the Logistics Manager, you will take on a hands-on leadership role, guiding and mentoring a team of 5 Customer Service Agents within the VIC Quarries business. You’ll be responsible for managing daily customer service tasks, coordinating product deliveries, and ensuring top-notch service quality whilst also providing guidance to the Customer Service Agents, and acting as an escalation point. As a key player in the frontline business, you will influence service standards and contribute to a positive team culture. This is a full-time, permanent role with support and flexibility provided. Your day will involve: Lead and develop a team across customer service functions Drive performance through structured operating rhythms, daily metrics, and continuous improvement Ensure responsive, solution-focused service to internal and external customers Collaborate with regional and national leaders to align service standards and outcomes Own key customer service KPIs and lead root cause analysis when issues arise Strengthen relationships with stakeholders across operations, logistics, and commercial teams Foster a culture of engagement, accountability, and excellence across your team What are we looking for? Proven leadership experience in a fast paced, complex environments such as logistics, manufacturing, supply chain, or customer operations Strong operational discipline and ability to create structure within dynamic environments Knowledge of NHVR regulations and CoR (preferred but not required) Customer Service professional with experience developing and monitoring key KPI metrics Demonstrated success in leading through change and driving cultural uplift Sound commercial acumen and understanding of end-to-end supply chain operations Ability to work autonomously and drive key initiatives Exceptional stakeholder management and influencing skills Passion for delivering high-quality service outcomes and team performance Experience with contact centre operations or time-critical service environments is highly regarded What’s on offer? Competitive salary on offer Real opportunity for growth and development in a supportive and inclusive environment The chance to shape and lead a key function with significant scope for impact Work alongside a collaborative and high-performing leadership team Equal Opportunities Employer Be part of a team that values safety, sustainability, and customer success Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Boral team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading and developing a team Managing daily customer service tasks Collaborating with stakeholders Key Strengths Proven leadership experience Strong operational discipline Exceptional stakeholder management Knowledge of NHVR regulations and CoR ☎️ Experience with contact centre operations Sound commercial acumen A Final Note: This is a role with Boral not with Hatch.
