This is a Customer Service Representative role with Metcash based in Melbourne, VIC, AU Metcash Role Seniority - junior More about the Customer Service Representative role at Metcash About The Role We are looking for a passionate Customer Service Officer who is dedicated to delivering outstanding customer support and loves to be part of an energetic, tight-knit team. The successful candidate will ideally have experience in an inbound service role with excellent communication and problem-solving skills. This is a fast-paced role which would suit someone that is organised and can multi-task and who enjoys building relationships with our customers and providing old fashioned service. This role is based in our Reservoir office with free on-site parking. A full-time role from 8am - 4.06pm Monday- Friday (Hybrid with 2 days at home once full trained). What You’ll Be Doing The first point of contact for all customer enquiries Responding via email or phone with general queries related to products, pricing and availability Processing of customer orders Work with internal departments to resolve customer order related issues Liaise with suppliers to meet deadlines Processing warranty claims Provide assistance with any ad-hoc administrative and customer service duties You’ll Likely Be a Match If You Have A genuine desire to help people Initiative and time management skills High level of verbal and written communication skills Effective time management skills Strong problem-solving skills Ability to work within business processes Strong attention to detail Proficient computer skills Previous experience in a trade environment and associated products (preferred but not essential) If you are a people person and looking for a new challenge within in a team that values respect, care and teamwork then we would love to hear from you. About Us Built upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators. Our commitment to stocking the best brands at the lowest prices is renowned throughout the trade and matched by a commitment to providing exemplary customer service and product advice in everything we do. Hardings Hardware service and deliver from its network of eight locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of cooking appliances, hot water, heating, bathroom and laundry fittings, door furniture and building materials. Hardings Hardware is part of TTHG (Total Tools Hardware Group) and a wholly owned entity of Metcash Limited. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Metcash team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Responding to customer inquiries Processing customer orders Liaising with suppliers Key Strengths ️ Communication skills Problem-solving skills ⏰ Time management skills Computer skills Experience in a trade environment Attention to detail A Final Note: This is a role with Metcash not with Hatch.
