This is a Administrator, Family Law role with MUFG Pension & Market Services based in Melbourne, VIC, AU MUFG Pension & Market Services Role Seniority - junior, mid level More about the Administrator, Family Law role at MUFG Pension & Market Services A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth. We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people. About the Role We are looking for a customer-focused Family Law Administrator who is passionate about delivering high‑quality service to our members, trustees and key stakeholders. In this role, you’ll be responsible for accurate and timely processing, managing enquiries across multiple channels, and supporting smooth operational delivery within agreed service standards. Key Responsibilities Deliver exceptional customer service by processing member and trustee requests within agreed SLAs and quality standards. Respond to inbound calls and correspondence, providing clear and accurate information to all stakeholders. Complete assigned operational tasks including information requests, procedural fairness reviews, payment splits, emails and follow‑ups. Conduct quality checks on work to minimise rework and ensure compliance with internal procedures and legislative requirements. Communicate effectively with internal and external stakeholders to resolve enquiries and support positive outcomes. Assist with the preparation of reporting as required. Identify opportunities to improve processes and enhance efficiency across the team. Contribute to a collaborative team environment and work proactively to achieve shared goals. About You Strong customer service philosophy with a professional, approachable style. Confident verbal and written communication skills. A proactive, can‑do attitude and willingness to assist the broader team. Strong organisational skills with the ability to prioritise and meet deadlines. High attention to detail with consistent self‑review of work. Ability to work independently with minimal supervision while maintaining confidentiality. Good understanding of superannuation legislation and industry frameworks. Proficient in MS Office and comfortable working with data‑heavy processing environments. Some of our Employment Benefits Flexible Working – hybrid model enabling our employees to work in the office and at home Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave Employee Recognition Program – recognising people who demonstrate our values and company purpose Talent Referral Program Salary Sacrificing via Superannuation Employee Assistance Program Learning & Development – self-paced learning and educational assistance support Employee discounts – including Bupa and Microsoft Novated Car Leasing Culture at MUFG Pension & Market Services We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the MUFG Pension & Market Services team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering exceptional customer service Managing enquiries ✅ Conducting quality checks Key Strengths Customer service ️ Communication skills Organizational skills Superannuation knowledge Data processing Process improvement A Final Note: This is a role with MUFG Pension & Market Services not with Hatch.
