This is a Senior Business Analyst role with Housing Choices Australia based in Melbourne, VIC, AU Housing Choices Australia Role Seniority - senior More about the Senior Business Analyst role at Housing Choices Australia Introduction: Make a difference where it matters most At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024-29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams. Join us in building a better future, one home at a time. Why you will love working with us Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued. Purposeful impact - make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing. Growth and development - enhance your skills and advance your career through tailored learning opportunities. Balance that works - enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle. Valuable benefits - increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave. Supportive culture - be recognised and celebrated in an inclusive, values-driven workplace. Description: About The Role We are seeking an experienced Senior Business Analyst to lead the end-to-end business analysis function for assigned initiatives, providing expert analysis, guidance, and assurance across multiple workstreams. Acting as a trusted advisor to senior stakeholders, you will bridge the gap between business strategy, operational needs, and technical delivery, ensuring solutions are fit-for-purpose, value-driven, and aligned to the broader transformation roadmap. Working closely with Process Analysts, Subject Matter Experts (SMEs), architects, vendors, and delivery teams, you will ensure end-to-end business processes and data flows are well understood and optimised across integrated systems. Key Responsibilities: Lead the elicitation, analysis, validation, and management of complex business requirements across Finance, CRM, Tenancy, and Asset Management domains. Partner with senior stakeholders to clearly define current and future-state needs, ensuring requirements are outcome-focused, prioritised, and aligned to organisational strategy and the transformation roadmap. Establish and maintain a centralised, enterprise-wide repository for business requirements, ensuring full traceability to the Capability Framework, business objectives, solution components, and benefits realisation. Apply strong governance to ensure requirements are consistent, controlled, and effectively managed through the delivery lifecycle. Perform detailed analysis to identify process gaps, bottlenecks, risks, and inefficiencies across end-to-end business processes and system interactions. Provide evidence-based insights, options analysis, and recommendations to support decision-making, balancing business value, technical feasibility, cost, and risk. Build and maintain strong working relationships with stakeholders across the organisation, including senior leaders, operational teams, vendors, and SMEs. Lead and facilitate complex requirements workshops, design sessions, and walkthroughs, ensuring stakeholder input is effectively captured, challenged where appropriate, and translated into actionable outcomes. Champion business analysis best practice by applying appropriate methodologies, tools, and techniques across initiatives. Stay informed of industry trends, emerging practices, and Microsoft Dynamics CRM and F&O capabilities, proactively identifying opportunities to improve business outcomes and solution design. Work closely with architects, technical teams, and delivery partners to ensure business requirements are accurately translated into functional and non-functional specifications. Provide ongoing assurance throughout design, build, testing, and deployment phases to ensure solutions meet agreed business needs and support integrated, end-to-end processes. Contribute to change and adoption activities by supporting the development of training materials, user guidance, and process documentation. Work with change and operational teams to ensure business readiness, smooth transition to new systems or processes, and sustained adoption post-implementation. Skills and Experiences: About You Tertiary qualifications in Business, Information Systems, Finance, or a related discipline, or equivalent practical experience. Formal Business Analysis certification (e.g. IIBA CBAP/CCBA or equivalent) is highly desirable. Extensive experience as a Senior Business Analyst or in a similar role, delivering complex initiatives within large-scale transformation programs. Experience within the not-for-profit sector, particularly Social and Affordable Housing, is highly regarded. Demonstrated experience leading end-to-end business analysis activities, including requirements discovery, analysis, documentation, validation, prioritisation, and traceability across multiple business domains. Strong experience working across Finance, CRM, Tenancy, and Asset Management functions, with exposure to integrated enterprise systems, including Microsoft Dynamics CRM and/or Finance & Operations (F&O). Proven ability to analyse complex business problems, identify root causes, assess impacts and dependencies, and develop practical, evidence-based recommendations Our values in action Everything we do is guided by our shared values: People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter. Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability. Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact. Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve. Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive. We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment. Belong at Housing Choices We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA individuals, and those with lived experience of housing insecurity. We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you. How To Apply Apply now! Applications close: 10 April 2026, unless a suitable candidate is identified earlier. For further information, please contact careers@hcau.org.au. If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV. Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication. Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Housing Choices Australia team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading business analysis Stakeholder partnership Governance and assurance Key Strengths Business analysis Stakeholder engagement Process optimization Microsoft Dynamics CRM Change management Not-for-profit sector experience A Final Note: This is a role with Housing Choices Australia not with Hatch.
