This is a Monitoring Centre Operator role with Securecorp based in Melbourne, VIC, AU Securecorp Role Seniority - junior More about the Monitoring Centre Operator role at Securecorp Brief Description About Securecorp At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company. We deliver top-notch security, cleaning, electronics, and monitoring services nationwide across various sectors, including retail, major events, corporate sites, aviation, and more. Our commitment to reliability, integrity, and results drives our mission, and we are dedicated to providing stability, growth, and development opportunities for all our valued employees. About The Opportunity Securecorp is excited to announce a fantastic opportunity for Casual Monitoring Operators to join our monitoring centre team here at Securecorp head office – Mulgrave Our Monitoring Centre provides 24/7 security surveillance completing alarm and emergency service response to our clients. The successful Candidate to join our Monitoring team will have at least 1 years' experience in the monitoring space. Patriot experience is an advantage but not a necessity Roster Casual Varying Hours - Successful candidates must be available for training Monday - Friday business hours for the first 3 weeks of the role. Duties And Responsibilities As part of our team, you will have the chance to: Monitoring of Alarms and CCTV Identification of potential incidents Attending to high volume of outbound / inbound call Liaison with police & our internal stakeholders and clients Incident reporting Occasional Data Entry Able to work in a Team Environment Key Selection Criteria We’re Looking For Candidates Who MUST hold a current Monitoring Licence Experience in Monitoring minimum of 1 years' experience Excellent customer service skills Experience in customer service and/or security/monitoring Ability to assess potential for incidents and risk mitigation Compiling and completing reports in a timely manner Excellent communication & written skills Mature outlook to your work Proficient in PC skills for report writing Intermediate keyboard & computer skills Australian Drivers Licence Candidates with proven experience in Patriot alarm monitoring software will be highly regarded, however this is NOT essential. Employee Benefits Recognition and Rewards: Celebrate your achievements with our employee rewards and commendations. Career Growth: Take advantage of opportunities for career progression and professional development. Wellbeing Support: Access our Employee Assistance Program and wellbeing platform, featuring free health checks and exclusive discounts at major retailers, restaurants, fitness centres, and more (like Apple, Fitness First, Hello Fresh, Google Store, Booking.com). Skill Development: Enhance your skills and knowledge through our online professional and personal programs. Are you seeking a fulfilling, long-term career dedicated to safeguarding our communities? At Securecorp, we invite you to join our diverse team and be part of something meaningful. We prioritize Diversity, Equity, and Inclusion, believing in a workplace that reflects the richness of varied backgrounds and cultures. We welcome applications from First Nations peoples, women, individuals of all ages and LGBTQIA communities. Even if you don’t meet all the criteria, we encourage you to apply—your unique perspective is valued. Join us in building a more inclusive future! Securecorp Protective Services PTY LTD Private Security Business Licence 805-434-70S Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Securecorp team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Monitoring alarms and CCTV Handling calls Incident reporting Key Strengths Monitoring Licence Customer Service Skills ️ Communication Skills Patriot Alarm Monitoring Software Data Entry Skills Teamwork Skills A Final Note: This is a role with Securecorp not with Hatch.
