This is a Voice Network Engineer role with Hunter New England Local Health District based in East Maitland, NSW, AU Hunter New England Local Health District Role Seniority - mid level More about the Voice Network Engineer role at Hunter New England Local Health District Employment Type: Temporary Full Time until Dec 2026 Position Classification: Health Manager Level 2 Remuneration: 114251 - 134809 Hours Per Week: 38 Requisition ID: REQ647584 Applications Close: 22nd of March About The Role We are seeking an experienced and motivated Voice Services Specialist to join our ICT team. This role is responsible for supporting the delivery, maintenance, and continuous improvement of telephony services across the District, ensuring reliable, secure, and fit-for-purpose voice solutions that support clinical and corporate operations. The role also contributes to the implementation of new telephony systems and upgrades across both new and existing sites. In partnership with relevant ICT stakeholders, you will assist in developing and supporting strategic voice technology solutions aligned with the district’s operational and service delivery needs. Key Accountabilities Provide day-to-day administration of telephony systems across the District, including MACs and management of faults, using a call management system to track and prioritise workload. Perform proactive maintenance of telephony systems, including ordering new services and equipment. Maintain complete and accurate service records across all sites. Prepare briefing notes, reports, and other documentation on telephony-related matters. Develop and maintain Standard Operating Procedures (SOPs) relevant to the role. Assist with programs of work such as system upgrades, new site deployments, and technology migrations. Assist in the development and review of policies and procedures for fixed and mobile telephony services. Participate in an on-call roster as required. Develop and maintain relationships with vendors and key stake holders for ongoing maintenance and projects About You You are a skilled technical professional with experience in complex voice environments and a commitment to delivering secure, reliable telephony services. You work effectively both independently and as part of a team, building strong relationships across ICT, clinical staff, and vendors. You Will Demonstrate Experience with enterprise voice systems, PABXs, duress systems, and platforms such as Mitel MX One, Mitel MBG and Cisco CUCM Experience with enterprise network systems such as Aruba, Cisco and Extreme Knowledge of VoIP protocols (SIP, H.323, RTP) Knowledge of WAN/LAN networking and routing principles including Layer 3 protocols (BGP, OSPF), VLAN/VRF and QoS Ability to troubleshoot voice quality and connectivity issues Strong communication skills and collaborative approach Relevant tertiary qualifications or equivalent experience Current Class C driver’s licence and willingness to travel within the District You are committed to providing high-quality, reliable telephony services that support District operations and patient care. Why Join Us? Work in a large, complex, and mission-critical ICT environment Contribute to reliable, high-quality voice communications across the District Ongoing professional development and training opportunities Supportive team culture focused on collaboration, innovation, and service excellence Competitive salary and NSW public sector benefits This is an exciting opportunity to play a key role in the delivery of essential voice services that support patient care, corporate operations, and the wider health community. Need more information? Click here for the Position Description Find out more about applying for this position For role related queries or questions contact Brendan Monck or brendan.monck@health.nsw.gov.au Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. An eligibility list will be created for future temporary full or part time vacancies. At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact hnelhd-diversity@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. Connect with us on Facebook and LinkedIn! Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Hunter New England Local Health District team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ️ Administering telephony systems Performing proactive maintenance Developing Standard Operating Procedures Key Strengths Experience with enterprise voice systems Knowledge of VoIP protocols Ability to troubleshoot voice quality issues Knowledge of WAN/LAN networking ️ Strong communication skills Relevant tertiary qualifications A Final Note: This is a role with Hunter New England Local Health District not with Hatch.
