This is a Senior Service Desk Support Officer role with Administrative Review Tribunal based in Sydney, NSW, AU Administrative Review Tribunal Role Seniority - mid level, senior More about the Senior Service Desk Support Officer role at Administrative Review Tribunal Are you a customer‑focused IT professional who excels at resolving technical issues with confidence and clarity? We have exciting career pathways available for the right Service Desk people! The system we use is ServiceNow. These onsite full-time ongoing roles within our ICT team (internally known as Enterprise Technology Group (ETG) and can be located in Brisbane or Sydney. Remuneration: The annual salary range for the position is APS5 - $88,834 - $96,829p.a., plus a generous employer superannuation contribution of 15.4%. About the opportunity The Senior Service Desk Support Officer provides fast and high‑quality 1st and 2nd level ICT support to members and staff. They help the Team Leader run the Service Desk and make sure ITIL processes are followed, especially for managing incidents and sharing technical solutions. This role also acts as an escalation point for more complex issues and develops specialist knowledge needed to support and manage the ART service catalogue. About you: We are looking for people wanting to develop their careers. You will be hardworking, bright, knowledgeable, and keen to learn more and advance in your career. To be successful you will have: Demonstrated experience operating as a contact point for customers Extensive experience in monitoring and managing incident queues Proven capability in following agreed procedures to identify and resolve issues with applications Extensive experience in investigating and resolving problems in systems, processes, and services Desirable: Academic qualification (degree, postgraduate) in technology and/or aligned qualifications. Vocational certification in modern technologies (e.g., Agile, network, cloud, platforms). Essential: Ability to obtain and maintain a Baseline security clearance More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page. About the Tribunal: The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws. We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff. You can learn more about the Tribunal on our website. What we offer: We believe the little extras can make a big difference in supporting your success and some of our great incentives include: flexi-time to support you with your commitments outside of work competitive salary including generous superannuation employer contribution of 15.4% salary packaging options supportive career development opportunities access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350 gyms, free annual influenza vaccinations and free eye tests generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance Employee Assistance Program for you and your family positive and inclusive culture. Read our Enterprise Agreement for more information about our terms and conditions of employment. How to apply: To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application. Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience required for the role, referring to the Position Description. Applications close: 11:45PM (AEST) Sunday 29 March 2026 Please contact the Talent team on (02) 9276 5443 or recruitment@art.gov.au should you require assistance with accessing our website or with lodging your application. NO AGENCIES PLEASE We are a Circle Back Initiative Employer and commit to responding to every applicant. Please note a merit list/pool may be created to fill future like vacancies. Suitable candidates on this merit list/pool may be contacted in relation to identical or similar non-ongoing and ongoing roles in the Tribunal, or the broader APS, within 18 months from the original advertised date in gazettal. The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQI community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview. RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Administrative Review Tribunal team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing 1st and 2nd level support Assisting the Team Leader Developing specialist knowledge Key Strengths Customer service orientation ️ Incident management Problem-solving Academic qualification in technology Vocational certification in modern technologies ITIL knowledge A Final Note: This is a role with Administrative Review Tribunal not with Hatch.
