Service Coordinator - Trailer Industry Are you an organised, customer-focused professional with a passion for keeping things moving? We are seeking a Service Coordinator with experience or a strong interest in the trailer industry to join a busy and growing team. This is a fantastic opportunity for someone who thrives in a fast-paced workshop and service environment, enjoys coordinating jobs from start to finish, and takes pride in delivering outstanding support to customers and internal teams. As the Service Coordinator , you will be the central point of contact between customers, technicians, and the workshop team. You will be responsible for scheduling service and repair work, managing job progress, ordering parts, and ensuring customers are kept informed every step of the way. Key Responsibilities Coordinate trailer servicing, repairs, inspections, and maintenance bookings Liaise with customers to understand service requirements and provide updates Schedule and allocate workshop jobs to technicians efficiently Prepare job cards, service documentation, and repair records Source and order trailer parts, components, and workshop supplies as required Monitor job progress to ensure deadlines and customer expectations are met Assist with quoting, invoicing, and processing service-related paperwork Maintain accurate records of service history, parts usage, and completed work Communicate closely with workshop staff, suppliers, and customers Ensure all work is carried out in line with safety, quality, and company standards What We're Looking For Previous experience in a Service Coordinator , Workshop Administrator , or similar role Experience within the trailer, transport, automotive, heavy vehicle, or mechanical service industry highly regarded Strong scheduling and organisational skills Excellent communication and customer service abilities Ability to manage multiple priorities in a busy environment Good computer skills and confidence with service/job management systems Strong attention to detail and administrative accuracy A proactive attitude and the ability to work well within a team What's on Offer Opportunity to join a well-established business in the trailer industry A fully maintained company vehicle Varied and fast-paced role with daily customer and workshop interaction Supportive team environment Long-term stable opportunity Competitive salary based on experience Why Apply? If you enjoy being the person who keeps the workshop running smoothly, takes ownership of scheduling and coordination, and wants to build your career in the trailer industry, this could be the perfect next step for you. Apply now to join a team where your organisation, communication, and coordination skills will truly make an impact. Westlink Workforce is a specialist recruitment provider with experience in servicing clients across the maintenance, transport and manufacturing industries. We provide collaborative partnerships across a core set of industries while delivering high performing teams. To register your interest please apply using the link provided.
