This is a Receptionist role with Aidacare Pty Ltd based in Moorebank, NSW, AU Aidacare Pty Ltd Role Seniority - junior More about the Receptionist role at Aidacare Pty Ltd About The Role In this role, you will essentially function as a “Director of First Impressions”. You will provide a positive first experience for customers through excellent and professional customer service. Role Title: Receptionist Location: Moorebank, New South Wales, Australia Hours: Monday – Friday, Full Time Permanent Reporting: Customer Service Manager Essential Skills & Qualifications Previous reception, customer service or industry experience is preferred, but not essential Adept at navigating computer systems to manage customer interactions and records Ability to analyse situations and think critically to find solutions to customer issues Excellent verbal and written communication skills are essential Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check) Duties & Responsibilities Greet customers and ensure a positive first impression Resolve customer issues and concerns in an efficient manner Assist customers with order placement, tracking, and processing, ensuring accuracy and timeliness Foster strong and positive interactions with customers to encourage loyalty and repeat business Collect customer feedback and relay valuable insights to management Benefits Employee discounts on Aidacare health equipment products and services Quarterly incentive scheme Employee Assistance Program to support mental wellness Benefits package includes discounts for retail, insurance, gym and more Comprehensive training program to equip you with the necessary skills and knowledge How To Apply Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers! About The Company Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia. Share Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Aidacare Pty Ltd team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Greeting customers Resolving customer issues Collecting customer feedback Key Strengths Customer service experience Computer navigation skills ️ Communication skills A Final Note: This is a role with Aidacare Pty Ltd not with Hatch.
