Talent International, a leading Australian recruitment firm, have been engaged by our long standing client, a leading music organisation. We are seeking an IT Process Engineer to join their global technology team. Role Title: IT Process Engineer Opportunity: Permanent Career Opportunity Location WFH Flexibility: Sydney CBD (1 day work from home per week additional flexibility) Salary: $128,800 inclusive of super 10% performance bonus Client Industry: Entertainment / Media Role Details: Design, analyse and optimise IT operational processes to improve efficiency, reliability and service delivery across the enterprise Analyse operational data and performance metrics to identify inefficiencies, trends and opportunities for improvement Work closely with infrastructure, engineering, security and operations teams to implement process improvements across technology services Support ITSM processes including incident, problem and service operations management Develop documentation including process maps, SOPs and operational runbooks Drive continuous improvement initiatives using methodologies such as ITIL, Agile, DevOps and Lean Required Skills and Experiences: Experience in IT process engineering, service transformation or IT process improvement roles within enterprise environments Strong understanding of ITSM / ITIL frameworks and operational service processes Experience analysing operational data and identifying opportunities for improvement Exposure to ITSM platforms such as ServiceNow or Jira Service Management Strong stakeholder engagement skills with the ability to influence cross-functional teams Experience working in large enterprise or global technology environments Additional Details & Benefits: Work within a global technology environment collaborating with teams across multiple regions Work from home one day per week, with additional flexibility available Opportunity to drive meaningful operational improvements within a large enterprise technology organisation Competitive salary package including 10% performance bonus To Apply: If this sounds like your next opportunity or you would like to hear more, please apply now and submit your resume.
