This is a Project Officer - PMO role with NSW Department of Customer Service based in Sydney, NSW, AU NSW Department of Customer Service Role Seniority - mid level More about the Project Officer - PMO role at NSW Department of Customer Service Project Officer (PMO) - NSW Small Business Commission Grade: Clerk Grade 7/8 Duration: Temporary opportunity for up-to 12 months Location: Parramatta (hybrid work arrangements) About the Opportunity Are you passionate about supporting small businesses across NSW and building strong, collaborative relationships with stakeholders? Join our Project Management Office (PMO) and play a key role in delivering initiatives that make a real difference to small business owners and the community. We're seeking a proactive and skilled Project Officer for our PMO to coordinate, track, analyse, and evaluate a diverse portfolio of projects. This role provides essential project, governance and operational support across multiple initiatives and may also lead individual projects where required. As Project Officer, you will contribute to high‑quality project delivery aligned with NSW Government governance frameworks. Working within a dynamic PMO environment, you'll ensure programs and projects are well planned, monitored and reported, enabling senior leaders to make informed decisions and deliver meaningful outcomes. This role blends structured PMO governance with hands‑on delivery support, including data analysis, reporting, communication, and coordination. Acting as the project "engine room" of the Office, you will translate strategy into actionable plans, dashboards, logs and governance artefacts that drive consistency, transparency and compliance across all initiatives. About Us The NSW Small Business Commission is an independent statutory office of the NSW Government. We provide strategic advice, advocacy and affordable dispute resolution services to small businesses across NSW. Our role includes: encouraging government agencies and larger businesses to enter productive working relationships with small businesses facilitating and encouraging the fair treatment of small businesses promoting a fair operating environment in which small businesses can flourish. As a key advocate for small businesses across New South Wales, the Commission aims to ensure small business needs are front-of-mind for NSW Government decisions, support and assistance. The Commission also plays an important role in connecting small businesses, councils and industry groups to vital information and support services. The Small Business Commission is part of the Department of Customer Service (DCS). DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to create better outcomes for the people of NSW. Your responsibilities will include: Contribute to the planning and delivery of projects applying sound project management principles to deliver organisational initiatives. Develop and maintain stakeholder and customer relationships through effective communication, negotiation and issues management to ensure project deliverables are met. Produce process flows, data analysis on issues impacting SBC customers. Prepare Steering Committee, Working Group and Executive packs and reporting. Capture minutes, actions and decisions and track to closure. Maintain document repositories, audit trails and version control. Provide coaching and training support to PMO users, including web content as required. Continuously monitor and evaluate all aspects of project development and implementation, including risk management, benefits realisation, project impact and quality measures, to identify and address issues, assess project progress and effectiveness, and achieve project outcomes. Provide advice and information on emerging project issues to support project development and delivery in line with established plans, budgets, timeframes, policy objectives and other project and priorities. Provide guidance on project methodology (agile, waterfall) and approach (ie phasing, pilot, big bang). To be successful in this role you will have: Experience in a PMO or project support role is ideal. Excellent SharePoint, Word, Powerpoint and excel skills including dashboards (Power BI) and data analysis. Strong governance, reporting and documentation capability. Experience supporting executive and senior stakeholder forums. Excellent written and verbal communication skills. Experience in process mapping and data analysis. Coaching and training skills to manage staff at all levels with varying levels of project management experience. Demonstrated experience with survey design software and data analysis to produce insights and recommendations. A collaborative mindset and a can-do attitude, flexibility and adaptability to changing demands and priorities in a fast-paced environment. Understanding of issues facing small businesses. What we need from you Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages). In your cover letter please share your motivation for applying for this position and any experience you have in coordinating and/or delivering projects. A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities. For any enquiries regarding recruitment, please contact Afrah Saied, Talent Acquisition Advisor at afrah.ahmedsaied@customerservice.nsw.gov.au. Salary Grade 07/08, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via Afrah.ahmedsaied@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 25th March 2026 (09:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NSW Department of Customer Service team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Coordinating projects Maintaining stakeholder relationships Monitoring project progress Key Strengths Project management Data analysis ️ Communication skills Governance and reporting Coaching and training ️ Process mapping A Final Note: This is a role with NSW Department of Customer Service not with Hatch.
