Description Absorb the abundance. Ace Hotel Sydney seeks a customer-centric, curious and industrious Front Office Manager to join our team. Ace Hotel Sydney is our first-ever spot in Australia, inhabiting an historic building set in the verve of Surry Hills. Inspired by the neighbourhood’s vibrant rhythm, Ace Sydney is home to a bustling public Lobby alive nearly nightly with DJs and performers, a rebellious art program and sunken lounge just off the Lobby bar. We’ve also got three distinct restaurants led by award-winning culinary pros. Now all we need is you. Check us out; Ace Hotel Sydney – > One HAT Restaurant – Australian Good Food Guide > One MICHELIN Key – MICHELIN Guide > The Gig Reporting to the Director of Rooms, you will lead the day-to-day operations of the Front Desk team, ensuring every stage of the guest journey feels personal, seamless, and memorable. You’ll guide and support the Front Office Managers on Duty while building a positive, high-performing culture that reflects Ace values. In this role, you’ll: Manage rostering, training, and team development Act as a key point of contact for guest feedback and service recovery Support upselling opportunities Monitor labour and departmental performance Step into Duty Manager shifts across a variety of hours Ensure compliance with hotel policies, WHS and emergency procedures Develop materials that support operational efficiency and growth About You Genuine passion for developing team strength and creating memorable guest experience A confident and hands-on leader who thrives ina fast-paced environment Impeccible communication and organisational skills Leads by example with a measured approach Comfortable managing operations across varying shifts, including night, weekends and public holidays Previous management experience in a 5-star luxury brand of Hold a current NSW RSA and First Aid certificate The Perks Joining our team means more than just working at one of Sydney’s iconic award-winning venues. It’s about becoming a key player in a community-driven, creative, and original team…plus you’ll get the chance to work with interesting guests such as music tour groups, recreation seekers, and artists. And that’s not all, enjoy attractive staff benefits, including: Generous Discounts: 50% discount for you and 6 friends across all Ace Sydney food & beverage outlets (Kiln, Lobby, Loam, Good Chemistry). Global Room Rate Discounts: Benefit from exclusive discounts on Ace accommodations worldwide. Retail Perks: Access special discounts on Ace retail products. Work with Friends Bonus: Recommend a friend to work with us at Ace Sydney and receive a $300 bonus when they hit the 90-day mark. Recognition: We offer a variety of programs and events designed to celebrate and acknowledge the hard work and dedication of our team. Rewards: Gain access to our perks platform where you get discounts off major brands, retailors and entertainment experiences. Health & Wellbeing: Your wellbeing is our priority, with initiatives that support a healthy work-life balance, including access to a superior Employee Assistance Program (EAP). Community Engagement: We encourage giving back to the community by providing dedicated volunteer leave for employees to support causes they care about. Convenience & Perks: Enjoy the benefit of discounted staff parking, making your commute easier and more affordable. Ace Hotel acknowledges the Gadigal people of the Eora Nation, the Traditional Custodians of this land. As one of the oldest living cultures on earth, we celebrate their age-old connections to Country along with the knowledge, determination, patience and generosity of all First Nations people. Past, present and future, this is Aboriginal land.
