IT Infrastructure Engineer (Level 2) Grassroots IT (Brisbane) Apply Now Combine office based at Milton and work from home Are you passionate about YOUR career in IT within MSP? Do you have 2yrs experience providing a broad range of IT Support? About the Role We're on the hunt for an IT Support Engineer Level 2 who is eager to join the Grassroots IT team and support their clients throughout Brisbane. You should have at least 2 years' experience working on an MSP service desk managing incidents and service requests through the ticketing system relating to desktop support, infrastructure and security. Your day-to-day role may include: Infrastructure & Cloud Operations Hybrid cloud environment support spanning on-premises and Azure Network infrastructure management including VPN, WiFi, and connectivity Backup and disaster recovery system monitoring and testing Performance monitoring and proactive system optimisation Client-Focused Technical Delivery Complex problem-solving for escalated technical issues Remote and onsite support across diverse business environments Vendor liaison and third-party system integration Project delivery including migrations, deployments, and system upgrades Microsoft Cloud & Modern Workplace Microsoft 365 administration and troubleshooting (Exchange Online, SharePoint, Teams) Azure infrastructure management including virtual machines and hybrid environments Microsoft Intune device management and endpoint deployment Active Directory and Entra ID integration and user lifecycle management What sort of person are we looking for? Ability to thrive in a business environment Familiar with ConnectWise PSA Excellent communication skills Attention to Detail, follow-up on outstanding items High level of customer service and ability to comply with Service Management processes Proficient in Relevant technologies including Microsoft 365, Azure, Windows 11 & Windows Server. Good understanding of current technologies Ability to work independently with minimal supervision Desired Skills / Certifications: Tertiary Qualification (Degree, Tafe) Microsoft Certified (Microsoft 365, Azure, Windows Server) Minimum 2 years in an IT support role where troubleshooting is key Since 2005, Grassroots IT has nailed the perfect combination – a values-driven, people-first culture that offers an incredible client experience. Their four core company values are central to everything that they do: We Deliver an Incredible Client Experience We are Masters of our Craft We are Team Players We pursue Continuous Improvement What’s on Offer Permanent Full-Time role in the Milton office/On-site with work-from-home options available. Your professional development will be encouraged and supported with further education/training opportunities provided - We are happy to assist you in gaining industry certifications. A commencing salary of $70-$90K plus superannuation will be offered dependant on qualifications and experience. Apply Now
