This is a Claims Officer role with Suncorp Group based in Brisbane, QLD, AU Suncorp Group Role Seniority - mid level More about the Claims Officer role at Suncorp Group Manage a diverse portfolio of Professional and Financial Lines Claims Newly created permanent full-time position and a 12 month position driven by business growth Sydney or Brisbane based roles / hybrid WFH Looking to take the next step in your insurance career and be an integral part of a fast-paced dynamic team? If so, this could be your next career move. Due to strong growth and exciting momentum within our business, we are seeking three high calibre Professional Indemnity Claims Officers to join our expanding team. In this pivotal role, you will take ownership of a diverse portfolio of professional indemnity and financial lines claims, working end‑to‑end to deliver timely, commercially sound and customer‑focused outcomes. You’ll collaborate with internal stakeholders and trusted external partners, applying your expertise to manage risk, control costs and drive positive claims experiences. What You’ll Do Manage a portfolio of professional and financial risk claims from validation to finalisation in a timely and cost-efficient manner in accordance with the Service Standard requirements; Determine appropriate policy coverage, including indemnity, legal liability and quantum issues; Appoint, instruct and liaise with service providers including solicitors, brokers, investigators, loss adjusters etc; Maintain realistic and adequate reserves/estimates on all claims to reflect ongoing claims cost and closely monitor significant estimate fluctuations. What You’ll Bring Experience managing a portfolio of long tail claims which may include casualty or professional indemnity or liability claims (highly regarded); Insurance claims experience; Strong analytical skills with the ability to assess information, identify key issues and determine practical solutions; A customer‑centric mindset with a commitment to delivering high‑quality outcomes within set timeframes. What We Can Offer A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks paid secondary carer parental leave and unlimited paid emergency response leave Discounts and offers on a range of retail favourite stores as well as insurance products Give back to our communities with payroll giving, donation matching and paid volunteer leave Invest in your brighter future with ongoing study support and career development programs; and Prioritise your work/life balance with our robust employee assistance program and dedicated employee council Employee benefits | Suncorp Group At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any more information or support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Suncorp Group team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Managing claims portfolio Determining policy coverage Collaborating with stakeholders Key Strengths ️ Insurance claims experience Analytical skills Customer-centric mindset A Final Note: This is a role with Suncorp Group not with Hatch.
