Brisbane/Sydney/Melbourne Take hold of a monster opportunity and join our ART Life Operations team as a Claims Manager. If you’re a good fit for this role and live in Brisbane, Sydney or Melbourne, we’d love you to apply. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in-person days at our purpose-built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. We’re looking for experienced life insurance Claims Managers to join our ART Life Operations team and play a vital role in supporting members through life and disability insurance claims. If you’re motivated by making a meaningful difference and thrive in a supportive, purpose driven environment, read on. About the role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Claims Manager with ART Life, you’ll bring your expertise and knowledge to provide end-to-end management of life, disability and income protection claims. Day to day, you'll: Manage a portfolio of life, disability and income protection claims Assess eligibility by reviewing medical, occupational and contractual information Conduct functional phone interviews to understand member needs and barriers Develop proactive case management plans focused on recovery and return-to-work Communicate empathetically with members and stakeholders Provide clear, easy-to-understand updates and claim decisions Contribute to a positive, collaborative team culture, and much more… This role is a permanent opportunity based in Brisbane, Melbourne or Sydney. About you It goes without saying you'll be a great communicator with top notch interpersonal skills. It's quite likely you tick some of the following boxes too: Depth of experience in life insurance Claims Management Customer focused, member-centric roles with a strong service orientation Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. High levelof accuracy in documentation and record-keeping. Ability to analyse complex information and make well-reasoned decisions. Efficiently manage time to handle multiple claims simultaneously. Understand and manage emotions to handle sensitive situations with empathy,integrityand professionalism. Tertiary qualifications in Insurance, Finance or similar (desirable) Experience within Early Intervention Services, Rehabilitation, Community Services and other related health/medical services (desirable) About us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11pm Monday 30 March 2026. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.
