This is a Application Analyst role with Medibank based in Melbourne, VIC, AU Medibank Role Seniority - mid level More about the Application Analyst role at Medibank Job description: You’re only human. It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. The Role The Applications Analyst is responsible for maintaining and updating solutions and enablers that facilitate efficient operation of Medibank’s Health & Insurance Services business. The purpose of this role is to deliver and maintain some Application solutions enabling highly scalable, reliable and secure digital assets. The role spans all aspects of SDLC and will work closely with stakeholders and peers to understand requirements, undertake design configure, engage in deployment activities, and provide maintenance and support. The role will report into the IT Applications Team Lead work in a cross-functional team contributing key experience with set targets to cross-skill in other capabilities and be able to take on other functions within the team to deliver quality, cost effective and "fit for purpose" solutions within agreed timelines. The Responsibilities: Improving system quality by identifying issues and common patterns, and developing standard operating procedures Enhancing applications by identifying opportunities for improvement, making recommendations and designing and implementing systems Liaising with colleagues to implement technical designs Investigating and using new technologies where relevant Improve and maintain system documentation (Support guides and Architectural design documents) Assess functional solutions against system stability, security and performance of the application suite Identify opportunities to implement tools and practices that enhance automation and drive long-term operational efficiency. Ensure delivered solutions do not result in incidents and problems, and if they do, own and drive the resolution with a sense of urgency taking customer impacts and organisation reputation into account Provide expert guidance in the resolution of incidents within your competency domain. Ensure timely responses and ticket resolution in line with Medibank SLAs Adhere to SLA’s established to monitor application health by developing and using effective tools and metrics Work collaboratively with business stakeholders and technology teams and external vendors to support service delivery Ensure service and product quality is always maintained at the highest level and is aligned with business needs. Liaise with IT vendors and suppliers as required. Perform application deployments in both production and non-production environments when required. Ensuring Medibank standards, methodologies and processes are adhered to. Develop and maintain Process and Procedures required for support purposes. Use Agile and DevOps principles and practices to manage the backlog, plan and monitor delivery in accordance with sprints set during Quarterly Planning (QP) Provide On call services as per business requirements (24/7 per roster) Ensure cross-systems dependencies are understood, socialised and managed Look for opportunities to improve efficiency of processes and solutions shared across multiple streams through refinement and maturity of key processes Provide ongoing health checks on the Applications to ensure agreed expectations and outcomes are met Proactively monitor and report on system performance and health Maintain applications within remit in line with asset lifecycle management plans (e.g. hardware refresh, licensing, application upgrades) Ensure application component currency levels are understood and maintained for applications in your competency domain Maintain an effective plan to manage application (non-O/S) vulnerabilities Ensure a current Application Disaster recovery plan is in place for the required applications in your competency domain. About You: Must have most of the following: Experience in working with most elements of the following technology stack: MS Windows core services VMware Citrix XenApp OpenText Content Server SharePoint, ServiceNOW, Salesforce, Oracle WebLogic server and Web Content Server Enterprise monitoring tools (Nagios/Solarwinds/Splunk) Scripting, e.g ASP.NET/ apache/ Ruby/ PowerShell/ SQL/ Automation processes Working knowledge of ServiceNOW MS/PostgreSQL Apache Tomcat Java HTML5 Python/Perl Powerscript Experience working in Linux and Windows Server environments Experience in an agile environment responding to evolving business needs and adapting quickly and effectively. Experience working in a cross-functional, collaborative team environment Excellent analytical, oral and written communication skills Experience and ability to work on multiple concurrent projects and tasks Demonstrated experience in process improvement Demonstrated understanding and implementation of ITIL processes Experience working in large project groups Well-developed knowledge of Service Management practices and processes Previous experience providing application focused support roles Some experience in leading process improvement and issue resolution Ability to work autonomously Any additional experience working with the following toolset: Atlassian stack – BitBucket (Git), JIRA, Confluence Jenkins ServiceNOW Splunk / Sumologic JAMS Cloud Solution (AWS, Azure) Imagine working with us We understand that work means different things to everyone We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work. Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA community including transgender and gender diverse candidates and candidates with a disability. If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/ (please copy and paste the URL onto your browser) Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Medibank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Improving system quality ⚙️ Enhancing applications Collaborating with stakeholders Key Strengths Experience in technology stack ️ Scripting and automation ️ Analytical and communication skills ☁️ Experience with cloud solutions Knowledge of ITIL processes Experience with Atlassian tools A Final Note: This is a role with Medibank not with Hatch.
