This is a Team Leader Claims and Underwriting Administration Brisbane, QLD role with Australian Retirement Trust based in Brisbane, QLD, AU Australian Retirement Trust Role Seniority - mid level More about the Team Leader Claims and Underwriting Administration Brisbane, QLD role at Australian Retirement Trust Take hold of a monster opportunity and join our ART Life team as a Team Leader Claims and Underwriting Administration. If you’re a good fit for this role and live in Brisbane, we’d love you to apply. Why join us? You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through excellent training and development opportunities. Balance your work between in-person days at our purpose-built hubs and working from home. In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces. About The Role We’re all about helping our members make the most of their money. And while they go after their goals, you can too. We’re seeking a Team Leader, Claims & Underwriting Administration to play a critical role in delivering an exceptional member experience. Day To Day, You'll Lead and empower a team responsible for delivering highquality administrative support across our claims and underwriting function Ensure workflows run smoothly, service levels are met Oversee the intake, indexing, and management of claims and underwriting documents Ensure insurance records, decision logs, reinsurance details and medical cost data are accurately maintained Drive standardisation and process improvement initiatives Champion a culture of continuous improvement and operational accountability This role is a permanent opportunity. About You It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too: Experience in a leadership or senior administrative role within insurance, underwriting, or claims operations Strong understanding of insurance operations and administrative systems (e.g., WorkQ, Acurity) Excellent communication and interpersonal skills Strong organisational skills and ability to manage competing priorities High attention to detail with an unwavering commitment to quality and compliance Experience in superannuation or group life insurance (desirable) Understanding of reinsurance processes and engagement with medical providers (desirable) About Us Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple. Apply online now Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Wednesday, 18 March 2026. We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Australian Retirement Trust team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Leading a team ⚙️ Ensuring smooth workflows Driving process improvements Key Strengths Leadership experience ️ Communication skills Organisational skills Understanding of insurance operations Experience in superannuation Knowledge of reinsurance processes A Final Note: This is a role with Australian Retirement Trust not with Hatch.
