This is a PARTS AND SERVICE ADVISOR role with Truck Centre WA Pty Ltd based in Albany, WA, AU Truck Centre WA Pty Ltd Role Seniority - junior, mid level More about the PARTS AND SERVICE ADVISOR role at Truck Centre WA Pty Ltd Parts and Service Advisor Job Stability with WA’s Market Leader Work with World Renowned Brands - Volvo, Mack & UD Competitive Remuneration and Annual CPI Wage Increases The Company 'Truck Centre (WA) is WA's sole Volvo, Mack and Truck Specialist Dealership'. With 8 branches operating successfully state wide, we pride ourselves in taking on the prestigious responsibility of being the 'Single Largest Truck Transport Solution in WA.' TCWA has recently been acquired by Volvo Group, a global leader in next-gen technologies and sustainable road transport solutions. This acquisition brings exciting opportunities for access to world class resources, technologies and career development pathways, opening the door to some of the best opportunities in the industry. The Role Due to ongoing growth, an exciting opportunity has arisen for a highly motivated and hardworking Parts & Service Advisor to join the TCWA team at our Albany site. Working in a fast-paced customer facing environment, your main responsibilities will be meeting the needs of our customers by providing exceptional customer service, being a key contact between our workshop and customers base. You will be required to schedule all vehicle repairs as well as support the Parts department, as needed, in the sale of our Volvo, Mack and UD Truck Parts. You will support our customers with over the phone and counter sales, whilst also providing parts to our Workshop team. The Successful Applicant To Be Considered For This Position You Will Be a Results Driven Individual, With a Positive And Proactive Attitude Who Thrives In a Team Environment. The Successful Applicant Will Have Knowledge and interest in the Heavy Automotive industry (highly desirable) Previous experience in a similar position (highly desirable although not essential as training and development will be provided) Dedication to customer satisfaction and service requirements Exceptional communication and interpersonal skills Strong time management skills Intermediate Microsoft Office skills and adaptability to software programs The ability to problem solve and think on your feet Be able to commit to full time hours. What We Offer Competitive remuneration and annual CPI increases Loyalty Leave - additional day of leave per year of service (up to 5 days) Exposure to factory training, our in house training department, industry leading tooling, product specialists and diagnostics A workplace that cares about your safety supporting the Zero Harm initiative Health and Wellbeing MATES program - EAP counselling and support How To Apply If you are a motivated and results driven individual with a strong work ethic and would like to be considered for this exciting opportunity, then we would love to hear from you. Please click 'apply' and attach a copy of your current resume and brief cover letter highlighting why you feel you are the ideal candidate for this position. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Truck Centre WA Pty Ltd team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Meeting customer needs ️ Scheduling repairs Sales support Key Strengths Customer service ⏰ Time management ️ Communication skills Heavy automotive knowledge Microsoft Office skills Problem-solving A Final Note: This is a role with Truck Centre WA Pty Ltd not with Hatch.
