Core Requirements 2–4 years’ experience in IT support, helpdesk, MSP, or onsite client‑site support roles. Strong troubleshooting across Windows OS, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN), and endpoint technologies. Experience with Active Directory, user management, security tools, and remote desktop environments. Excellent communication, customer service, and problem‑solving capabilities; able to work independently or within a team. Tertiary IT qualifications, relevant certifications, and/or industry experience. (CompTIA, Microsoft Fundamentals, MCSA/MCSE, ITIL). Valid driver’s licence and full Australian work rights. Technical Skills Administration and troubleshooting of AD, Windows Server, DNS, DHCP, Exchange/Office 365, monitoring, patching, and Directory Sync/Azure AD. Experience supporting cloud and virtualisation environments (Azure, VMware, Hyper‑V). Networking skills: IP troubleshooting, subnetting, routing, VLANs, switching, firewall configuration, VPNs. Backup & disaster recovery knowledge (e.g., Veeam Products). Familiarity with Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, Intune, Entra ID) and modern security tools. Desirable: scripting/automation (PowerShell or other languages), Teams Calling, RDS, advanced networking, and L7 firewall management. Key Responsibilities Provide Level 1–2 technical support, system diagnostics, and onsite troubleshooting for client environments. Install, configure, test, and maintain computing equipment, systems, and cloud platforms. Support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams. Manage Windows Server, Active Directory, Group Policy, print/file services, and RDS environments. Deliver cybersecurity support including firewalls, email security, endpoint protection, and mobile device security. Produce documentation, updates, and reports; communicate clearly with clients and management. Identify opportunities to improve customer systems and contribute to service and product development.
