Scenic World is a third-generation, family-owned business committed to protecting & sharing the natural beauty and cultural significance of the Blue Mountains. Guided by a legacy of innovation, custodianship and community connection, we create immersive, world‑class guest experiences that honour the land, its history and its people. Due to some exciting internal promotions, we now have a fantastic opportunity for a new Rides & Tickets Manager to take the reins! As our Rides & Tickets Manager, you will play a pivotal role in leading the safe, efficient & guest‑focused operation of one of our busiest Operations departments. You will help shape the daily experience of every visitor, ensuring cultural integrity, exceptional service, operational excellence & continuous improvement are embedded in every decision. Our Rides & Tickets Manager will also have management & oversite of the site Duty Managers, Guiding & Beyond Skyway teams, working closely with Team Leaders to ensure that the teams are running smoothly, working safely & always evolving! About the Role In this dynamic leadership role, you will oversee the performance, development & wellbeing of our Rides & Ticketing Teams, driving operational excellence, service consistency & a culture our people are proud to be part of. You will: Lead daily operations across rides & ticketing, ensuring smooth, safe & guest‑focused delivery. Support sales, performance & financial targets through strong team management & operational efficiency. Mentor Duty Managers & Team Leaders, empowering them to lead confident, capable teams. Champion continual improvement by analysing guest & team feedback and implementing initiatives to elevate the visitor experience. Collaborate with teams across Scenic World to deliver aligned, high‑quality service & operational outcomes. Monitor rostering, staffing levels & wage costs to ensure resourcing meets demand and remains within budget. Uphold safety, compliance & operational standards across all activities. Support the coordination of VIP tours, famils, education groups & special events. Contribute to annual business planning & the execution of rides & ticketing operational goals. Foster a positive, inclusive and values‑driven team culture. What We’re Looking For We’re seeking a motivated leader who thrives in fast‑paced environments & brings: Experience in frontline operational leadership, ideally in tourism or attractions. Strong people leadership capability, including performance management, coaching & team engagement. Proven operational planning & organisational skills, with the ability to prioritise competing demands. High‑level communication & cross‑cultural interpersonal skills. A commitment to safety, exceptional guest service & continuous improvement. Demonstrated judgement, problem‑solving ability & confidence under pressure If you’re ready to lead with purpose, elevate guest experiences and make a meaningful impact in a truly unique workplace, we would love to hear from you. Apply now and help shape the next chapter of Scenic World.
