SMYL Community Services is a registered charity and leading education and training provider. We are currently seeking a dedicated IT Support Officer to assist the IT Team. The position is based in Fremantle, but we have numerous sites in metropolitan Perth, and a number of regional sites. You will be joining a small team who assist staff with IT support across all sites. The range of duties including the following: Support IT environment, both on premises and cloud based Provide technical support to staff and clients Support of end user computing requirements at various locations Monitor system health of various environments Install and configure hardware and software Maintain and update our IT inventory Assist with the design and implementation of IT projects Collaborate with our Systems Administrator to ensure the smooth functioning of our IT infrastructure Where required, conduct site visits within the greater Perth metropolitan area (pool cars available). Selection Criteria 1. Technical skills including Demonstrated experience in an IT support role including remote desktop support Extensive experience with managing Windows devices. Experience with Azure, Microsoft365, InTune, Fortinet, Networking, VOIP, and Windows Administration Proficiency with Microsoft365, Microsoft Operating Systems Understanding of networking fundamentals Understanding of scripting, particularly PowerShell. The ability to carry out troubleshooting, correction and recovery of computer systems and related equipment and report faults. Network management experience Experience in facilitating the installation, customising and enhancement of computer systems and peripheral network attached assets to fit user needs 2. Demonstrated analytical and problem-solving skills. 3. Excellent organisational and time management skills to work effectively with minimal supervision to achieve goals and objectives. 4. Demonstrated ability to work as a part of a team to achieve agreed outcomes. Ideally the successful candidate will also possess the following: Tertiary qualifications in Information Technology or Microsoft Certification Experience working within the community, education and/or training sector Current Working with Children check and driver’s licence (or these will need to be obtained) All candidates are asked to Please complete the required Pre Employment Health Declaration https://applicants.smyl.com.au/ as part of the application process. Applications should include a resume and cover letter addressing the selection criteria Include both phone and email contact details for a minimum of 2 professional referees with their application.
