“The best thing about being a Customer Support Officer at Intereach is the incredible sense of belonging; it truly feels like being part of a family where you are encouraged to come to work as your true self. There is a wonderful peace of mind in knowing that no matter the challenge, you always have the support you need right beside you.” – Andrea Clayton, Customer Support Officer. As the ‘Face of Intereach’, this position will be responsible for front of house reception duties and provide exceptional customer service by working with individuals, service providers and community groups. As a Customer Support Officer, you will: Provide a locally based, single point of access to information, resources and services that are accessible to all members of the community. Receive customer service enquiries to the organisation (phone, online or in person) in a professional, efficient, inclusive and confidential manner. Support office administration such as raising purchase orders, room bookings, fleet bookings, ordering stationery, photocopying, scanning, filing and archiving. Assist in the collection of information and data to compile reports and evaluation of service delivery outcomes through client surveys and feedback procedures. For further details, you can request a copy of the Role Profile by emailing careers@intereach.com.au. This is a full-time fixed term contract, from approximately 6 April 2026 to 6 April 2027. The role will be based in our Swan Hill office. The role is classified under the Social, Community, Home Care and Disability Services Industry Award Level 3, with an annual starting salary of $76,372 plus superannuation and access to salary packaging benefits. About You The successful candidate will have: Extensive local knowledge. Excellent administration and customer service skills. The ability to build strong working relationships. A commitment to uphold the Intereach core values. The ability to provide valuable support and guidance to our diverse team. Employee Benefits Intereach prides itself on supporting our staff, employee benefits include: Great perks! Increase your take home pay through Salary Packaging, join our Fitness Passport, access Flare, our Employee Assistance Program (EAP), paid parental and study leave, participate in our Workplace Giving Program Flexibility to support work life-balance. Diversity and inclusion. Come to work as you are! Growth and development – take advantage of various learning opportunities. A role with purpose. A friendly and supportive team. More Information For further information related specifically to the role please contact Angela Hoffman (Recruitment Officer) on 1300 488 226 or careers@intereach.com.au for general enquiries or confidential support to ensure an equitable, barrier-free application process. We are an Inclusive employer and proudly welcome applicants from all walks of life. People of all ages, backgrounds, and cultures are encouraged to apply. As a Child Safe organisation Intereach is committed to upholding high standards of child safety in everything we do. We strive to create and maintain an environment where all children feel safe and respected. We uphold the UN Convention on the rights of the child. Ready to Apply? Click ‘Apply Now’. Applications close: Friday 20 March 2026 at 10:00am. We encourage you to apply promptly as applications may close prior to the closing date. Applications will be assessed as they are received, with suitable candidates contacted and progressed without delay. To be considered for this role we encourage you to upload a resume and cover letter highlighting your skills, expertise and suitability for the role. We can offer alternative ways of applying for anyone who may not be able to apply online. If you are successful in gaining an interview you will be contacted by phone. If you are not successful in gaining an interview, you will be notified via email. Company Overview Intereach is a well-respected community organisation supporting 38 local government areas with over 550 staff and more than 30 impactful programs. We’re proud of our strong culture and our vision of Strong Connected Communities. We believe in people, and we invest in your growth and wellbeing.
