Cafe Manager – The Good Cartel Pty Ltd Work Type: Permanent – Full Time Location: The Good Cartel – 3 Weld St, Djugun WA 6725, Australia Salary: $76,515 Language: English We are looking for a passionate and experienced Cafe Manager to lead our team in the vibrant location of Broome, Western Australia! As the Cafe Manager, you will be the direct supervisor for all front-of-house staff, including Baristas, Food & Beverage Attendants, and Customer Service Attendants. You will also work closely leading the Cafe Supervisors, who play a vital role in the day-to-day operations and staff management. Together, you will ensure a seamless and positive customer experience. Responsibilities: Provide strong and inspiring leadership, motivating and developing a high-performing team across both front-of-house and back-of-house operations (direct supervision of, Cafe Supervisors, Baristas, Food & Beverage Attendants, and Customer Service Attendants). Collaborate closely with the Cafe Supervisor to oversee all daily cafe operations, including staff scheduling, training, performance management, and ensuring adherence to high standard of customer service. Collaborate with the senior kitchen management team to develop and implement menus, ensuring quality, consistency, and profitability. Manage inventory control, budgeting, and cost control measures to optimize cafe profitability. Maintain a safe, clean, and welcoming environment for both staff and customers, ensuring all health and safety regulations are upheld. Develop and implement marketing strategies and promotions to increase cafe visibility and customer base. Handle customer inquiries and complaints professionally, working towards positive resolutions. Conduct regular performance reviews to ensure staff are meeting KPIs and contributing to the success of the cafe. Skills and Experience Required Minimum 2-5 years of experience in a cafe management role. Demonstrated leadership skills with a proven track record of motivating and developing teams. Strong communication, interpersonal, and conflict resolution skills. Excellent operational skills with a focus on efficiency, productivity, and profitability. In-depth knowledge of food and beverage service, inventory management, and budgeting. A passion for the hospitality industry and a commitment to providing exceptional customer service. Experience working collaboratively with kitchen staff and chefs is highly desirable. A valid Food Safety Supervisor Certificate (or equivalent) is a requirement. Ready to take your career in cafe management to the next level? We are looking for a motivated and experienced leader to join our Good Cartel family! Send your resume and cover letter to goodcartel@icloud.com, detailing your experience and why you are the perfect Cafe Manager for us! Pay: $76,515.00 per year Benefits: Visa sponsorship Work Location: In person
